Results for James L. Heskett

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James L. Heskett has written 14 work(s)

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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

By James L. Heskett, W., Earl Sasser, Jr., Leonard A. Schleisinger and Wayne Shepherd (narrator)

See complete details on each edition (1 edition listed)

CD/Spoken Word:

9781681419657 | Unabridged edition (Berrett-Koehler on Dreamscape audio, September 14, 2015), cover price $39.99

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

Reveals how cultivating happy, loyal, and productive employees generates satisfied, loyal, and trusting customers.

By James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger

See complete details on each edition (2 editions listed)

Hardcover:

9780743225694 | Free Pr, January 1, 2003, cover price $35.00 | About this edition: Reveals how cultivating happy, loyal, and productive employees generates satisfied, loyal, and trusting customers.

Paperback:

9781476799988 | Reprint edition (Free Pr, October 4, 2014), cover price $24.99

Management Von Dienstleistungsunternehmen: Erfolgreiche Strategien in Einem Wachstumsmarkt

By James L. Heskett (contributor)

See complete details on each edition (1 edition listed)

Paperback:

9783322930132 | Reprint edition (Springer Verlag, July 2, 2012), cover price $69.99

Corporate Culture and Performance

By James L. Heskett and John P. Kotter

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Paperback:

9781451655322 | Reprint edition (Free Pr, May 16, 2011), cover price $15.99

Corporate Culture and Performance

Draws from research at such firms as Hewlett-Packard, Xerox, ICI, and Nissan to show how the culture--shared beliefs, attitudes, and practices--of a company can influence its performance for better or worse. (view table of contents)

By James L. Heskett and John P. Kotter

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Hardcover:

9780029184677 | Free Pr, April 1, 1992, cover price $32.00 | About this edition: Draws from research at such firms as Hewlett-Packard, Xerox, ICI, and Nissan to show how the culture of a company--shared beliefs, attitudes, and practices--can influence its performance for better or worse

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

By James L. Heskett, W. Earl Sasser and Joe Wheeler

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Hardcover:

9781422110232 | Harvard Business School Pr, December 8, 2008, cover price $35.00

Service Breakthroughs: Changing the Rules of the Game

By Christopher W. L. Hart, James L. Heskett and W., Earl Sasser, Jr.

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Paperback:

9781416576860 | Free Pr, September 12, 2007, cover price $21.95

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

A proven model for excellence provides business leaders with practical guidelines on how to manage, market, hire, deliver services, and assess results, with detailed case studies that demonstrate how successful companies already use these principles. 17,500 first printing.

By James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger

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Hardcover:

9780684832562 | Free Pr, April 1, 1997, cover price $32.50 | About this edition: Argues that service businesses aim for customer satisfaction, employee productivity, and loyalty

The Service Management Course: Cases and Readings

By Christopher W. L. Hart, James L. Heskett and W. Earl Sasser

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Hardcover:

9780029140918 | Free Pr, June 1, 1991, cover price $45.00

Service Breakthroughs: Changing the Rules of the Game

Discusses the ways in which companies in the service sector differ from the competitors in customer relations, providing their services, management, and personnel (view table of contents)

By Christopher Hart, James L. Heskett and W. Earl Sasser

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Hardcover:

9780029146750 | Free Pr, August 1, 1990, cover price $35.00 | About this edition: Discusses the ways in which companies in the service sector differ from the competitors in customer relations, providing their services, management, and personnel

Instructor's Manual for The Service Management Course: Case and Readings

By Christopher W. L. Hart, James L. Heskett and W., Earl Sasser, Jr.

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Paperback:

9780029140925 | Tch edition (Free Pr, June 1, 1990), cover price $34.64

Managing in the Service Economy

A Harvard Business School professor summarizes the current status of the service industry and explains his 'strategic service vision' theory, a logically organized plan for implementing new businesses and ideas and developing a competitive advantage within the industry

By James L. Heskett

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Hardcover:

9780875841304 | Harvard Business School Pr, May 1, 1986, cover price $29.95 | About this edition: A Harvard Business School professor summarizes the current status of the service industry and explains his 'strategic service vision' theory, a logically organized plan for implementing new businesses and ideas and developing a competitive advantage within the industry

Marketing

By James L. Heskett

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Hardcover:

9780023539404 | Prentice Hall, June 1, 1976, cover price $29.75

Case Problems in Business Logistics

By James L. Heskett, Robert M. Ivie and Lewis M. Schneider

See complete details on each edition (1 edition listed)

Paperback:

9780471065999 | Krieger Pub Co, June 1, 1973, cover price $27.50

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