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Service Breakthroughs: Changing the Rules of the Game
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from Free Pr (August 1, 1990)
9780029146750 | details & prices | 306 pages | 6.50 × 9.50 × 1.25 in. | 1.35 lbs | List price $35.00
About: Discusses the ways in which companies in the service sector differ from the competitors in customer relations, providing their services, management, and personnel