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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
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Book cover for 9780684832562
from Free Pr (April 1, 1997)
9780684832562 | details & prices | 301 pages | 6.50 × 9.50 × 1.00 in. | 1.35 lbs | List price $32.50
About: Argues that service businesses aim for customer satisfaction, employee productivity, and loyalty