search for books and compare prices
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Descriptions of each edition are found in brief where available. Click details & prices to get more information on a book or to find the best prices for the title.
Sort options: binding | publication date | edition
Hardcover
Book cover for 9780743225694
 
from Free Pr (January 1, 2003)
9780743225694 | details & prices | 320 pages | 6.25 × 9.00 × 1.00 in. | 1.25 lbs | List price $35.00
About: Reveals how cultivating happy, loyal, and productive employees generates satisfied, loyal, and trusting customers.
Paperback
Book cover for 9781476799988
 
Reprint edition from Free Pr (October 4, 2014)
9781476799988 | details & prices | 400 pages | 5.00 × 8.00 × 1.00 in. | 0.95 lbs | List price $24.99
About: James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago.