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W., Earl Sasser, Jr. has written 3 work(s)
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Cover for 9781681419657 Cover for 9781416576860 Cover for 9780029140925
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Product Description: What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers,firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations...read more

Paperback:

9781416576860 | Free Pr, September 12, 2007, cover price $21.95 | About this edition: What Do Citicorp, UPS and Marriott have in common?

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