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W. Earl Sasser has written 6 work(s)
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Cover for 9780743225694 Cover for 9781476799988 Cover for 9780684832562 Cover for 9780029140918 Cover for 9780256029031
cover image for 9781476799988
Product Description: James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago...read more

Hardcover:

9780743225694 | Free Pr, January 1, 2003, cover price $35.00 | About this edition: Reveals how cultivating happy, loyal, and productive employees generates satisfied, loyal, and trusting customers.

Paperback:

9781476799988 | Reprint edition (Free Pr, October 4, 2014), cover price $24.99 | About this edition: James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago.

cover image for 9780684832562
A proven model for excellence provides business leaders with practical guidelines on how to manage, market, hire, deliver services, and assess results, with detailed case studies that demonstrate how successful companies already use these principles. 17,500 first printing.

Hardcover:

9780684832562 | Free Pr, April 1, 1997, cover price $32.50 | About this edition: Argues that service businesses aim for customer satisfaction, employee productivity, and loyalty

Discusses the ways in which companies in the service sector differ from the competitors in customer relations, providing their services, management, and personnel (view table of contents)

Hardcover:

9780029146750 | Free Pr, August 1, 1990, cover price $35.00 | About this edition: Discusses the ways in which companies in the service sector differ from the competitors in customer relations, providing their services, management, and personnel

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