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Leonard A. Schlesinger has written 8 work(s)
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Cover for 9781626565845 Cover for 9780743225694 Cover for 9781476799988 Cover for 9780814434093 Cover for 9780684832562 Cover for 9780669136852 Cover for 9780070553323
cover image for 9781626565845
Product Description: Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come...read more

Hardcover:

9781626565845 | Berrett-Koehler, September 1, 2015, cover price $34.95 | About this edition: Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service.

cover image for 9781476799988
Product Description: James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago...read more

Hardcover:

9780743225694 | Free Pr, January 1, 2003, cover price $35.00 | About this edition: Reveals how cultivating happy, loyal, and productive employees generates satisfied, loyal, and trusting customers.

Paperback:

9781476799988 | Reprint edition (Free Pr, October 4, 2014), cover price $24.99 | About this edition: James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago.

cover image for 9780814434093
Product Description: It used to be that if you studied and worked hard, you could be assured of an extremely satisfying career. But in a world of constant layoffs and dying industries, it has become increasingly difficult to "plan" your way to success...read more
By Leonard A. Schlesinger (contributor)

Hardcover:

9780814434093 | Amacom Books, June 12, 2014, cover price $22.00 | About this edition: It used to be that if you studied and worked hard, you could be assured of an extremely satisfying career.

cover image for 9780684832562
A proven model for excellence provides business leaders with practical guidelines on how to manage, market, hire, deliver services, and assess results, with detailed case studies that demonstrate how successful companies already use these principles. 17,500 first printing.

Hardcover:

9780684832562 | Free Pr, April 1, 1997, cover price $32.50 | About this edition: Argues that service businesses aim for customer satisfaction, employee productivity, and loyalty

cover image for 9780669136852
Product Description: Book by Schlesinger, Leonard A., Dyer, Davis, Clough, Thomas N., Landau, Diane

Hardcover:

9780669136852 | Lexington Books, May 1, 1987, cover price $35.00 | About this edition: Book by Schlesinger, Leonard A.

cover image for 9780070553323
Product Description: all orders have customer tracking #.

Hardcover:

9780070553323 | McGraw-Hill College, February 1, 1983, cover price $70.30 | About this edition: all orders have customer tracking #.

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