Who Do You Think You Are Anyway? | Strengths Based Selling | Marketing | Escaping the Price-Driven Sale | The Spin Selling Fieldbook | The Customer Rules | In Business As in Life, You Don't Get What You Deserve, You Get What You Negotiate
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.
About: Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need.
About: Customer Service: Career Success in the Service Economy, 4e provides a systematic process for building service skills that all business people need.
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