search for books and compare prices
customer relations matches 237 work(s)
at beginning | displaying 1 to 25 | next 25 >
Jump to start at |
show results in order: alphabetically | oldest to newest | newest to oldest
Cover for 9781944659042 Cover for 9781944659059 Cover for 9780071839327 Cover for 9781522642367 Cover for 9781848443686 Cover for 9781783479405 Cover for 9781118217221 Cover for 9781138021020 Cover for 9781138687530 Cover for 9781138028296 Cover for 9781292116891 Cover for 9781940363219 Cover for 9781119227823 Cover for 9780814437155 Cover for 9781511370943 Cover for 9781599185842 Cover for 9781469207377 Cover for 9781469207421 Cover for 9781469207483 Cover for 9780262529051 Cover for 9781101980675 Cover for 9781119167969 Cover for 9780415523493 Cover for 9781138951228 Cover for 9780415523509 Cover for 9781138951235 Cover for 9781783267132 Cover for 9781137489708 Cover for 9780538876698 Cover for 9781632650238 Cover for 9781482256147 Cover for 9781138847385 Cover for 9781610352628 Cover for 9781501271458 Cover for 9781501284250
cover image for 9781944659042
Product Description: Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services marketing and management based on sound academic evidence and knowledge...read more

Hardcover:

9781944659042 | World Scientific Pub Co Inc, September 6, 2016, cover price $75.00 | About this edition: Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services marketing and management based on sound academic evidence and knowledge.

Paperback:

9781944659059 | World Scientific Pub Co Inc, September 5, 2016, cover price $38.00 | About this edition: Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services marketing and management based on sound academic evidence and knowledge.

cover image for 9781522642367
Product Description: Find Your Super Users, Master the Forever Transaction, and Build Recurring RevenueIf you've ever used ZipCar, Amazon Prime, Spotify, NetFlix, Groupon, Weight Watchers, SurveyMonkey, United Mileage Plus, Pinterest, or Twitter, you are part of The Membership Economy, an increasingly popular model that author Robbie Kellman Baxter sees as the inevitable result of technological advancements, social trends, and a generation in transition...read more
By Robbie Kellman Baxter and Allen Blue (foreword by)

Hardcover:

9780071839327 | McGraw-Hill, March 17, 2015, cover price $28.00 | About this edition: In today’s business world, it takes more than a website to stay competitive.

CD/Spoken Word:

9781522642367 | Mp3 una edition (Audible Studios on Brilliance audio, July 12, 2016), cover price $9.99 | About this edition: Find Your Super Users, Master the Forever Transaction, and Build Recurring RevenueIf you've ever used ZipCar, Amazon Prime, Spotify, NetFlix, Groupon, Weight Watchers, SurveyMonkey, United Mileage Plus, Pinterest, or Twitter, you are part of The Membership Economy, an increasingly popular model that author Robbie Kellman Baxter sees as the inevitable result of technological advancements, social trends, and a generation in transition.

cover image for 9781783479405
Product Description: Successful exchange relationships between organizations and their various partners in those exchanges - suppliers, customers, employees, or a wide variety of other types of exchange partners - have become critical to the overall success of organizations in an economy that is increasingly global, hypercompetitive, and evolutionary...read more

Hardcover:

9781848443686 | Edward Elgar Pub, March 29, 2011, cover price $190.00 | About this edition: Successful exchange relationships between organizations and their various partners in those exchanges - suppliers, customers, employees, or a wide variety of other types of exchange partners - have become critical to the overall success of organizations in an economy that is increasingly global, hypercompetitive, and evolutionary.

Paperback:

9781783479405 | Reprint edition (Edward Elgar Pub, June 30, 2016), cover price $65.00 | About this edition: Successful exchange relationships between organizations and their various partners in those exchanges - suppliers, customers, employees, or a wide variety of other types of exchange partners - have become critical to the overall success of organizations in an economy that is increasingly global, hypercompetitive, and evolutionary.

cover image for 9781118217221
Product Description: A guide to refocusing your business on those who matter most: customers and employees. Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their products and services, and more...read more
By Frank Eliason, Jeff Jarvis (foreword by) and Brian Solis (foreword by)

Hardcover:

9781118217221 | John Wiley & Sons Inc, April 24, 2012, cover price $24.95 | About this edition: A guide to refocusing your business on those who matter most: customers and employees.

cover image for 9781138687530
Product Description: We all live in a service-based economy right now, and the role of customers has changed from passive buyers to active value creators. Customers are actively engaged in the value creation process, and customer value creation behavior has become an essential phenomenon...read more

Hardcover:

9781138021020 | Routledge, April 7, 2014, cover price $160.00 | About this edition: We all live in a service-based economy right now, and the role of customers has changed from passive buyers to active value creators.

Paperback:

9781138687530 | Routledge, April 21, 2016, cover price $53.95 | About this edition: We all live in a service-based economy right now, and the role of customers has changed from passive buyers to active value creators.

cover image for 9781138028296
Product Description: Supply chain management is a well-developed area. The traditional supply chains are dynamic systems which include the forward and reverse flows of physical products and the related information and fund. However, a service supply chain is different because the real "product" may take the form of a "service" which implies that many traditionally crucial decisions in supply chain management such as product shipping problems are no longer important...read more

Hardcover:

9781138028296 | CRC Pr I Llc, April 12, 2016, cover price $99.95 | About this edition: Supply chain management is a well-developed area.

cover image for 9781292116891
Product Description: Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience...read more

Paperback:

9781292116891 | Pearson Education, April 10, 2016, cover price $42.50 | About this edition: Looking to improve your customer experience?

cover image for 9781940363219
Product Description: Can you imagine receiving a referral each and every day? Neither could real estate agent Rick Masters.(7L) The Seven Levels of Communication tells the entertaining and educational story of Rick Masters, who is suffering from a down economy when he meets a mortgage professional who has built a successful business without advertising or personal promotion...read more

Hardcover:

9781940363219 | Benbella Books, September 2, 2014, cover price $24.95 | About this edition: Can you imagine receiving a referral each and every day?

cover image for 9781119227823
Product Description: A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work...read more
By Ian Schafer (foreword by) and Robert Solomon

Hardcover:

9781119227823 | 3 edition (John Wiley & Sons Inc, April 4, 2016), cover price $22.00 | About this edition: A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work.

cover image for 9780814437155
Product Description: One of 2017's "15 Great Business Books You Should Definitely Read This Year" --Jeff Haden, Inc. The average executive spends less than 5 percent of their time engaged in the buying of products and services. This means that in this post-recession business environment, sales professionals who focus solely on the moment of the sale have made a fatal miscalculation...read more

Hardcover:

9780814437155 | Amacom Books, April 4, 2016, cover price $27.95 | About this edition: One of 2017's "15 Great Business Books You Should Definitely Read This Year" --Jeff Haden, Inc.

CD/Spoken Word:

9781511370936 | Unabridged edition (Brilliance Audio, April 4, 2016), cover price $29.99
9781511370943 | Mp3 una edition (Brilliance Audio, April 4, 2016), cover price $24.99 | About this edition: The average executive spends less than 5 percent of their time engaged in the buying of products and services.

cover image for 9781599185842
Product Description: FACT: NOTHING IS COSTLIER OR MORE DIFFICULT THAN GETTING A NEW CUSTOMER.Business owners agree. The referred customer is far superior to the one brought in by ‘cold’ advertising. Yet most business owners will invest more money to find new customers than getting referrals from current, happy customers...read more
By Shaun Buck, Burleson (contributor), Dan S. Kennedy, Keith Lee (contributor) and Susie Nelson (contributor)

Paperback:

9781599185842, titled "No B.S. Guide to Maximum Referrals and Customer Retention: The Ultimate No Holds Barred Plan to Securing New Customers and Maximum Profits" | Entrepreneur Pr, March 15, 2016, cover price $17.95 | About this edition: FACT: NOTHING IS COSTLIER OR MORE DIFFICULT THAN GETTING A NEW CUSTOMER.

cover image for 9781469207483
Product Description: What simple innovation brought billions in new investments to Fidelity? What basic misunderstanding was preventing Office Depot from achieving its growth potential? What surprising insights helped the Mayo Clinic better serve both doctors and patients? The solution in each case was a focus on customer experience, the most powerful—and misunderstood—element of corporate strategy today...read more
By Mel Foster (narrator)

CD/Spoken Word:

9781469207377 | Unabridged edition (Brilliance Audio, August 28, 2012), cover price $29.99 | About this edition: What simple innovation brought billions in new investments to Fidelity?
9781469207421 | Unabridged edition (Brilliance Audio Lib Edn, August 28, 2012), cover price $69.97 | About this edition: The solution in each case was a focus on customer experience, the most powerful ― and misunderstood ― element of corporate strategy today.
9781469207483 | Mp3 una edition (Brilliance Audio, August 28, 2012), cover price $24.99 | About this edition: What simple innovation brought billions in new investments to Fidelity?

cover image for 9780262529051
Product Description: The revolution in big data has enabled a game-changing approach to marketing. The asynchronous and continuous collection of customer data carries rich signals about consumer preferences and consumption patterns. Use of this data can make marketing adaptive, dynamic, and responsive to changes in individual customer behavior...read more

Paperback:

9780262529051 | Mit Pr, March 18, 2016, cover price $32.00 | About this edition: The revolution in big data has enabled a game-changing approach to marketing.

cover image for 9781101980675
Product Description: Haters are not your problem. . . . Ignoring them is.  Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences...read more

Hardcover:

9781101980675 | Portfolio, March 1, 2016, cover price $27.00 | About this edition: Haters are not your problem.

cover image for 9781119167969
Product Description: Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B...read more

Hardcover:

9781119167969 | John Wiley & Sons Inc, February 29, 2016, cover price $30.00 | About this edition: Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management.

cover image for 9781138951228
Product Description: Contemporary Selling is the only book on the market that combines full coverage of 21st century personal selling processes with a basic look at sales management practices in a way that students want to learn and instructors want to teach...read more

Hardcover:

9781138951228 | 5th edition (Routledge, February 24, 2016), cover price $300.00 | About this edition: Contemporary Selling is the only book on the market that combines full coverage of 21st century personal selling processes with a basic look at sales management practices in a way that students want to learn and instructors want to teach.
9780415523493 | 4th edition (Routledge, April 2, 2013), cover price $230.00

Paperback:

9781138951235 | 5th edition (Routledge, February 24, 2016), cover price $109.95 | About this edition: Contemporary Selling is the only book on the market that combines full coverage of 21st century personal selling processes with a basic look at sales management practices in a way that students want to learn and instructors want to teach.
9780415523509 | 4th edition (Routledge, March 21, 2013), cover price $104.95 | About this edition: Published in previous editions as Relationship Selling, the latest edition of Mark Johnston and Greg Marshall’s Contemporary Selling: Building Relationships, Creating Value continues to set the standard for the most up-to-date and student-friendly selling textbook available anywhere today.

cover image for 9781783267132
Product Description: Total Value Development provides a framework to help businesses innovate and derive greater value from the services they offer. The secret is to devise an innovative model built on total value creation, identified as the total value development (TVD) model...read more

Hardcover:

9781783267132 | Imperial College Pr, June 30, 2016, cover price $125.00 | About this edition: Total Value Development provides a framework to help businesses innovate and derive greater value from the services they offer.

cover image for 9781137489708
Product Description: Hello! And Every Little Thing that Matters will transform the way businesses interact with customers – delivering a big impact with small ideas. Impactful ideas for businesses on how to treat their customers, from saying Hello to everyone who you encounter to making sure the chairs in your place of business are comfortable...read more

Hardcover:

9781137489708 | Palgrave Macmillan, February 16, 2016, cover price $30.00 | About this edition: Hello!

cover image for 9781632650238
Product Description: It's no secret that companies that deliver one-of-a-kind experiences for their customers create raving fans that return, refer, and clamor for more. As a leader in your organization, you are charged with coming up with unique and exciting ideas for rolling out the red carpet for your customers...read more

Paperback:

9781632650238 | Career Pr Inc, December 21, 2015, cover price $16.99 | About this edition: It's no secret that companies that deliver one-of-a-kind experiences for their customers create raving fans that return, refer, and clamor for more.
9780538876698, titled "Marketing Research Essentials" | 2nd edition (South-Western Pub, September 1, 1997), cover price $82.95 | also contains Marketing Research Essentials | About this edition: MARKETING RESEARCH ESSENTIALS 2e is an updated version of McDaniel & Gates' successful CONTEMPORARY MARKETING RESEARCH 3e, featuring succinct coverage of marketing research with a managerial orientation.

cover image for 9781482256147
Product Description: Identifying opportunities for social media within integrated marketing communications, Satellite Marketing outlines a proven process to help you create an actionable strategic plan based on measurable goals. It provides business owners, CEOs, CMOs, and sales people with a comprehensive strategy for leveraging new media and integrating it with conventional marketing tactics...read more

Paperback:

9781482256147 | Productivity Pr, June 3, 2016, cover price $39.95 | About this edition: Identifying opportunities for social media within integrated marketing communications, Satellite Marketing outlines a proven process to help you create an actionable strategic plan based on measurable goals.

cover image for 9781138847385
Product Description: How customers and consumer behavior have been changing due to technology and other forces is of prime interest. This book addresses the central questions regarding new emerging consumer behavior; how does social media affect this behavior; how and at what points do emotions affect consumer decisions; and what triggers this is: How should engagement be conceptualized, defined and measured? How do social media and other marketing activities create engagement? The book draws on the rich, extensive knowledge of the authors who are pioneers in the field...read more
By Jodie Conduit (editor)

Hardcover:

9781138847385 | Routledge, December 23, 2015, cover price $160.00 | About this edition: How customers and consumer behavior have been changing due to technology and other forces is of prime interest.

cover image for 9781610352628
Product Description: Manipurated is a manifesto for business owners struggling against an online ratings and reviews industry that is holding their businesses hostage through manipulative practices. Manipurated uniquely combines an exposé of the shifty inner workings of this industry with a step-by-step playbook to empower the 30 million American business owners desperately trying to fight back...read more

Paperback:

9781610352628 | Quill Driver Books, December 1, 2015, cover price $14.95 | About this edition: Manipurated is a manifesto for business owners struggling against an online ratings and reviews industry that is holding their businesses hostage through manipulative practices.

cover image for 9781501284250
Product Description: The old interruptive model of marketing doesn’t work. Customers are tuning out. They no longer listen to in-your-face messages. Marketing strategist Bob Gilbreath’s hot new concept, Marketing with Meaning, represents the next evolutionary step in a progression following direct marketing and permission marketing...read more
By Bruce Reizen (narrator)

CD/Spoken Word:

9781501284250 | Mp3 una edition (Brilliance Audio, August 11, 2015), cover price $14.99 | About this edition: The old interruptive model of marketing doesn’t work.
9781501271458 | Unabridged edition (Brilliance Audio, June 1, 2015), cover price $13.99 | About this edition: The old interruptive model of marketing doesn’t work.

at beginning | displaying 1 to 25 | next 25 >