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Paul R. Timm has written 30 work(s)
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Cover for 9780415802321 Cover for 9780415801973 Cover for 9780415801966 Cover for 9780132236584 Cover for 9780133056259 Cover for 9780135063972 Cover for 9780130859594 Cover for 9780131779969 Cover for 9780130989901 Cover for 9781564141552 Cover for 9781564145994 Cover for 9780130386076 Cover for 9780130913135 Cover for 9780814405697 Cover for 9780538722971 Cover for 9780314200419 Cover for 9781564143075 Cover for 9781564143259 Cover for 9781564142993 Cover for 9781564143266 Cover for 9780135310885 Cover for 9780133486087 Cover for 9781560522492 Cover for 9781560522423 Cover for 9781564140722 Cover for 9780314009012 Cover for 9780538707183
Product Description: This is a student supplement to accompany:   Customer Service: Career Success Through Customer Loyalty, 5/e Paul R. Timm, Brigham Young University ISBN: 0135063973

Hardcover:

9780135065822 | 5th edition (Prentice Hall, December 2, 2010), cover price $21.80 | About this edition: This is a student supplement to accompany:   Customer Service: Career Success Through Customer Loyalty, 5/e Paul R.

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Product Description: Straight Talk: Oral Communication for Career Success has a fresh new approach that gives tools needed to communicate with confidence. This text provides a thorough overview and hands-on practice in the speech communication skills essential for life and work success...read more

Hardcover:

9780415802321 | Routledge, November 24, 2010, cover price $105.00 | About this edition: Straight Talk: Oral Communication for Career Success has a fresh new approach that gives tools needed to communicate with confidence.

Paperback:

9780415801973 | Routledge, November 24, 2010, cover price $52.95 | About this edition: Straight Talk: Oral Communication for Career Success has a fresh new approach that gives tools needed to communicate with confidence.

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Product Description: Straight Talk: Written Communication for Career Success is a fresh new approach that gives tools needed to communicate with confidence. This text provides a thorough overview and hands-on practice in the written communication skills essential for life and work success...read more

Hardcover:

9780415802314 | Routledge, October 28, 2010, cover price $115.00

Paperback:

9780415801966 | Routledge, November 10, 2010, cover price $48.95 | About this edition: Straight Talk: Written Communication for Career Success is a fresh new approach that gives tools needed to communicate with confidence.

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Product Description: Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement...read more

Paperback:

9780133056259 | 6 edition (Prentice Hall, April 5, 2013), cover price $116.40 | About this edition: Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need.
9780135063972 | 5th edition (Prentice Hall, January 3, 2010), cover price $96.60
9780132236584 | 4th edition (Prentice Hall, January 30, 2007), cover price $79.60 | About this edition: Customer Service: Career Success in the Service Economy, 4e provides a systematic process for building service skills that all business people need.

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Product Description: KET BENEFIT: This book ties together the best information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and thinking patterns needed to win customer loyalty...read more (view table of contents, read Amazon.com's description)

Paperback:

9780131779969 | 3 edition (Prentice Hall, July 9, 2004), cover price $45.00 | About this edition: KET BENEFIT: This book ties together the best information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and thinking patterns needed to win customer loyalty.
9780130859594 | 2 sub edition (Prentice Hall, September 1, 2000), cover price $36.99 | About this edition: For undergraduate courses in Customer Service, Human Relations, and Supervision offered by Marketing or Business Administration Departments.
9780135766958 | Prentice Hall, September 1, 1997, cover price $48.00 | also contains Executive Pleasures 2009 Calendar

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Product Description: Addressing the use of current technology in building customer loyalty, this practical, easily readable book explains how technology can enhance customer loyalty by exceeding expectations in small but significant ways. It teaches how to surprise customers with pleasant experiences, enabling companies to increase profitability...read more

Paperback:

9780130989901 | Prentice Hall, May 1, 2004, cover price $65.40 | About this edition: Addressing the use of current technology in building customer loyalty, this practical, easily readable book explains how technology can enhance customer loyalty by exceeding expectations in small but significant ways.

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Product Description: Designed to get all managers and employees thinking about the little things that can be done to encourage customer loyalty and improve service. (view table of contents, read Amazon.com's description)

Paperback:

9781564145994 | 3 edition (Career Pr Inc, May 1, 2002), cover price $11.99 | About this edition: Designed to get all managers and employees thinking about the little things that can be done to encourage customer loyalty and improve service.
9781564141552 | 2nd edition (Career Pr Inc, February 1, 1995), cover price $8.99 | About this edition: Suggestions cover first impressions, anticipating customer needs, complaint handling, sales techniques, user groups, and service evaluation

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Product Description: A twenty-first century view of business and a process approach are encompassed, showing readers the process of communicating as people in today's business world communicate and identifying tips for maximizing communication in an information-saturated world...read more

Hardcover:

9780130386076 | Hardcover with CD edition (Prentice Hall, May 1, 2002), cover price $148.00 | About this edition: A twenty-first century view of business and a process approach are encompassed, showing readers the process of communicating as people in today's business world communicate and identifying tips for maximizing communication in an information-saturated world.

cover image for 9780130913135
Product Description: A twenty-first century view of business and a process approach are encompassed, showing readers the process of communicating as people in today's business world communicate and identifying tips for maximizing communication in an information-saturated world...read more (view table of contents, read Amazon.com's description)

Hardcover:

9780130913135 | Prentice Hall, December 1, 2001, cover price $81.33 | also contains Ginetta Cars 1958-2007 | About this edition: A twenty-first century view of business and a process approach are encompassed, showing readers the process of communicating as people in today's business world communicate and identifying tips for maximizing communication in an information-saturated world.

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Product Description: Nothing is more important to a company's long-term health than customer loyalty - yet too many companies settle for empty customer service slogans, misguided programs, and sporadic training. This powerful book introduces a complete program that virtually guarantees customer retention and business growth - including high-impact tactics for consistently exceeding customer expectations through "A-plus" value, personality, information, convenience, and more...read more (view table of contents, read Amazon.com's description)

Hardcover:

9780814405697 | Amacom Books, March 1, 2001, cover price $24.95 | About this edition: Nothing is more important to a company's long-term health than customer loyalty - yet too many companies settle for empty customer service slogans, misguided programs, and sporadic training.

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Product Description: The Basics of Speech Communication targets effective oral communication skills used in day-to-day living. Short, concise content delivers a thorough approach with clear-cut examples and exercises to reinforce learning. Use of current technology including the Internet have been incorporated throughout as well as the SCANS workplace readiness skills...read more

Paperback:

9780538722971 | 2 edition (South-Western Pub, May 1, 2000), cover price $97.95 | About this edition: The Basics of Speech Communication targets effective oral communication skills used in day-to-day living.

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Product Description: People at Work balances concepts and applications in its analysis of the psychological and social issues people face in the workplace.

Hardcover:

9780314200419 | 5th edition (South-Western Pub, July 1, 1999), cover price $306.95 | About this edition: People at Work balances concepts and applications in its analysis of the psychological and social issues people face in the workplace.

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Offers practical advice on sales, incentives, retention of current customers, networking, and restoring customer trust

Paperback:

9781564143075 | 2 edition (Career Pr Inc, October 1, 1997), cover price $12.99 | About this edition: Offers practical advice on sales, incentives, retention of current customers, networking, and restoring customer trust

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Provides tips for holding successful meetings, including inviting the right people, running short meetings, preventing someone from taking over a meeting, and developing an agenda

Paperback:

9781564143259 | Career Pr Inc, May 1, 1997, cover price $10.99 | About this edition: Provides tips for holding successful meetings, including inviting the right people, running short meetings, preventing someone from taking over a meeting, and developing an agenda

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Provides tips on using the telephone in a business setting, including boosting phone effectiveness, avoiding unnecessary call screening, and dealing with irate callers

Paperback:

9781564142993 | Career Pr Inc, May 1, 1997, cover price $7.99 | About this edition: Provides tips on using the telephone in a business setting, including boosting phone effectiveness, avoiding unnecessary call screening, and dealing with irate callers

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Provides tips for communicating effectively, including how to overcome jitters, how to look and act composed, how to use gestures, and how to adjust to the audience (view table of contents)

Paperback:

9781564143266 | Career Pr Inc, May 1, 1997, cover price $7.99 | About this edition: Provides tips for communicating effectively, including how to overcome jitters, how to look and act composed, how to use gestures, and how to adjust to the audience

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Product Description: Focuses on primary research, and developing skills needed to find answers to business questions.

Paperback:

9781560522492 | Crisp Pub Inc, September 1, 1994, cover price $13.95 | About this edition: Focuses on primary research, and developing skills needed to find answers to business questions.

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Product Description: Make a dramatic change in personal productivity, accomplishments, and life satisfaction. This logical, five-step approach guides you to take charge of your successes. Master time and task management, improve personal productivity and balance.

Paperback:

9781560522423 | Revised edition (Crisp Pub Inc, August 1, 1993), cover price $13.95 | About this edition: Make a dramatic change in personal productivity, accomplishments, and life satisfaction.

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Offers practical advice on sales, incentives, retention of current customers, networking, and restoring customer trust

Paperback:

9781564140722 | Career Pr Inc, June 1, 1993, cover price $8.95 | About this edition: Offers practical advice on sales, incentives, retention of current customers, networking, and restoring customer trust

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Product Description: book used in pych class.

Hardcover:

9780314009012 | West Group, February 1, 1993, cover price $71.95 | also contains The Mapmaker's Children | About this edition: book used in pych class.

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Product Description: For use in a short-term oral communication course, this text-workbook focuses on skills used in daily living and business. The four levels of skills development include:..Awareness Skills.Basic Skills.Personal Style Skills.Application Skills

Paperback:

9780538707183 | South-Western Pub, October 1, 1992, cover price $37.95 | About this edition: For use in a short-term oral communication course, this text-workbook focuses on skills used in daily living and business.

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