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Paul R. Timm has written 30 work(s)
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Cover for 9780415802321 Cover for 9780415801973 Cover for 9780415802314 Cover for 9780415801966 Cover for 9780135065839 Cover for 9780132236584 Cover for 9780133056259 Cover for 9780135063972 Cover for 9780130859594 Cover for 9780131779969 Cover for 9780135766958 Cover for 9780130989901 Cover for 9781564141552 Cover for 9781564145994 Cover for 9780130386076 Cover for 9780130913135 Cover for 9780814405697 Cover for 9780538722971 Cover for 9780314200419 Cover for 9781564143075 Cover for 9781564143259 Cover for 9781564142993 Cover for 9781564143266 Cover for 9780135310885 Cover for 9780133486087 Cover for 9781560522492 Cover for 9781560522423 Cover for 9781564140722 Cover for 9780314009012 Cover for 9780538707183
Product Description: This is a student supplement to accompany:   Customer Service: Career Success Through Customer Loyalty, 5/e Paul R. Timm, Brigham Young University ISBN: 0135063973

Hardcover:

9780135065822 | 5th edition (Prentice Hall, December 2, 2010), cover price $21.80 | About this edition: This is a student supplement to accompany:   Customer Service: Career Success Through Customer Loyalty, 5/e Paul R.

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Hardcover:

9780415802321 | Routledge, November 24, 2010, cover price $105.00

Paperback:

9780415801973 | Routledge, November 24, 2010, cover price $52.95

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Hardcover:

9780415802314 | Routledge, October 28, 2010, cover price $115.00

Paperback:

9780415801966 | Routledge, November 10, 2010, cover price $48.95

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Customer Service: Career Success in the Service Economy, 4e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the book is filled with examples that demonstrate the link between service skills and career achievement. This edition emphasizes the impact of customer loyalty on business growth and discusses how to measure a company's ration of promoters, or Net Promoter Score. Throughout the book, there is an emphasis on exceeding customer expectations and translating customer loyalty into personal and corporate success.   Explains why certain actions lead to better customer loyalty, and provides specific ways to accomplish these behaviors.  Goes well beyond canned responses to help readers apply creative solutions to ever-changing problems. A greater emphasis on loyaltyand the latest techniques such as the Net Promoter Score, exceeding expectations, customer-friendly technology etc. Examines how loyalty translates to business growth and development through recommendations, referrals and promotions.  This book is for employees and managers of customer service departments and human resource training departments.

Paperback:

9780133056259 | 6 edition (Prentice Hall, April 5, 2013), cover price $116.40
9780135063972 | 5th edition (Prentice Hall, January 3, 2010), cover price $96.60
9780132236584 | 4th edition (Prentice Hall, January 30, 2007), cover price $79.60 | About this edition: Customer Service: Career Success in the Service Economy, 4e provides a systematic process for building service skills that all business people need.

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For undergraduate courses in Customer Service, Human Relations, and Supervision offered by Marketing or Business Administration Departments. This practical, real-world text presents the skills essential for success in customer service. It brings together a wealth of the best information from professional books and academic textbooks, and the authors broad consulting experience. (view table of contents)

Paperback:

9780131779969 | 3 edition (Prentice Hall, July 9, 2004), cover price $45.00
9780130859594 | 2 sub edition (Prentice Hall, September 1, 2000), cover price $36.99 | About this edition: For undergraduate courses in Customer Service, Human Relations, and Supervision offered by Marketing or Business Administration Departments.
9780135766958 | Prentice Hall, September 1, 1997, cover price $48.00 | also contains Executive Pleasures 2009 Calendar

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Suggestions cover first impressions, anticipating customer needs, complaint handling, sales techniques, user groups, and service evaluation (view table of contents)

Paperback:

9781564145994 | 3 edition (Career Pr Inc, May 1, 2002), cover price $11.99
9781564141552 | 2nd edition (Career Pr Inc, February 1, 1995), cover price $8.99 | About this edition: Suggestions cover first impressions, anticipating customer needs, complaint handling, sales techniques, user groups, and service evaluation

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Product Description: A twenty-first century view of business and a process approach are encompassed, showing readers the process of communicating as people in today's business world communicate and identifying tips for maximizing communication in an information-saturated world...read more

Hardcover:

9780130386076 | Hardcover with CD edition (Prentice Hall, May 1, 2002), cover price $148.00 | About this edition: A twenty-first century view of business and a process approach are encompassed, showing readers the process of communicating as people in today's business world communicate and identifying tips for maximizing communication in an information-saturated world.

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Paperback:

9780538722971 | 2 edition (South-Western Pub, May 1, 2000), cover price $97.95

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Offers practical advice on sales, incentives, retention of current customers, networking, and restoring customer trust

Paperback:

9781564143075 | 2 edition (Career Pr Inc, October 1, 1997), cover price $12.99 | About this edition: Offers practical advice on sales, incentives, retention of current customers, networking, and restoring customer trust

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Provides tips for holding successful meetings, including inviting the right people, running short meetings, preventing someone from taking over a meeting, and developing an agenda

Paperback:

9781564143259 | Career Pr Inc, May 1, 1997, cover price $10.99 | About this edition: Provides tips for holding successful meetings, including inviting the right people, running short meetings, preventing someone from taking over a meeting, and developing an agenda

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Provides tips on using the telephone in a business setting, including boosting phone effectiveness, avoiding unnecessary call screening, and dealing with irate callers

Paperback:

9781564142993 | Career Pr Inc, May 1, 1997, cover price $7.99 | About this edition: Provides tips on using the telephone in a business setting, including boosting phone effectiveness, avoiding unnecessary call screening, and dealing with irate callers

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Provides tips for communicating effectively, including how to overcome jitters, how to look and act composed, how to use gestures, and how to adjust to the audience (view table of contents)

Paperback:

9781564143266 | Career Pr Inc, May 1, 1997, cover price $7.99 | About this edition: Provides tips for communicating effectively, including how to overcome jitters, how to look and act composed, how to use gestures, and how to adjust to the audience

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Product Description: Focuses on primary research, and developing skills needed to find answers to business questions.

Paperback:

9781560522492 | Crisp Pub Inc, September 1, 1994, cover price $13.95 | About this edition: Focuses on primary research, and developing skills needed to find answers to business questions.

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Product Description: Make a dramatic change in personal productivity, accomplishments, and life satisfaction. This logical, five-step approach guides you to take charge of your successes. Master time and task management, improve personal productivity and balance.

Paperback:

9781560522423 | Revised edition (Crisp Pub Inc, August 1, 1993), cover price $13.95 | About this edition: Make a dramatic change in personal productivity, accomplishments, and life satisfaction.

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Offers practical advice on sales, incentives, retention of current customers, networking, and restoring customer trust

Paperback:

9781564140722 | Career Pr Inc, June 1, 1993, cover price $8.95 | About this edition: Offers practical advice on sales, incentives, retention of current customers, networking, and restoring customer trust

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Product Description: book used in pych class.

Hardcover:

9780314009012 | West Group, February 1, 1993, cover price $71.95 | also contains The Mapmaker's Children | About this edition: book used in pych class.

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Product Description: For use in a short-term oral communication course, this text-workbook focuses on skills used in daily living and business. The four levels of skills development include:..Awareness Skills.Basic Skills.Personal Style Skills.Application Skills

Paperback:

9780538707183 | South-Western Pub, October 1, 1992, cover price $37.95 | About this edition: For use in a short-term oral communication course, this text-workbook focuses on skills used in daily living and business.

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