ISBNs for BUSINESS & ECONOMICS / Customer Service

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BUSINESS & ECONOMICS / Customer Service matches 684 work(s)

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Return of the Hustle: The Art of Marketing With Music

By Eric Sheinkop

See complete details on each edition (2 editions listed)

Hardcover:

9781137582003 | Palgrave Macmillan, March 14, 2016, cover price $40.00

Paperback:

9781349845088 | Reprint edition (Palgrave Macmillan, May 6, 2017), cover price $79.99

Ignore Your Customers: And They'll Go Away

By Micah Solomon

See complete details on each edition (1 edition listed)

Hardcover:

9781590793633 | Select Books Inc, February 28, 2017, cover price $24.95

Superconsumers: A Simple, Speedy, and Sustainable Path to Superior Growth

By Eddie Yoon

See complete details on each edition (1 edition listed)

Hardcover:

9781633692077 | Harvard Business School Pr, December 6, 2016, cover price $30.00

The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions

Product Description: How do you grow a truly sustainable business in the hyper-competitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer and enhance your business?s customer experience by creating "buying loops" that keep your customers coming back for more...read more

By Noah Fleming

See complete details on each edition (1 edition listed)

Paperback:

9781632650665 | Career Pr Inc, November 21, 2016, cover price $16.99 | About this edition: How do you grow a truly sustainable business in the hyper-competitive 21st century?

What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint

By Nicholas J. Webb

See complete details on each edition (1 edition listed)

Hardcover:

9780814437810 | Amacom Books, October 13, 2016, cover price $25.00

Perspectives on Consumer Choice: From Behavior to Action, from Action to Agency

By Gordon Foxall

See complete details on each edition (1 edition listed)

Hardcover:

9781137501196 | Palgrave Macmillan, September 14, 2016, cover price $139.00

UnMarketing: Stop Marketing, Start Engaging

Product Description: For generations, marketing has been hypocritical. We've been taught to market to others in ways we hate being marketed to (cold-calling, flyers, ads, etc.). So why do we still keep trying the same stale marketing moves? UnMarketing shows you how to unlearn the old ways and consistently attract and engage the right customers...read more

By Scott Stratten

See complete details on each edition (5 editions listed)

Hardcover:

9780470617878 | John Wiley & Sons Inc, September 7, 2010, cover price $24.95

Paperback:

9781118176283, titled "UnMarketing: Stop Marketing. Start Engaging" | Rev upd edition (John Wiley & Sons Inc, February 21, 2012), cover price $18.95 | About this edition: Stop marketing.

Miscellaneous:

9780470646861, titled "Unmarketing: Stop Marketing. Start Engaging." | John Wiley & Sons Inc, August 13, 2010, cover price N/A

9780470646854, titled "Unmarketing: Stop Marketing. Start Engaging." | John Wiley & Sons Inc, August 6, 2010, cover price $24.95

CD/Spoken Word:

9781531822262 | Mp3 una edition (Audible Studios on Brilliance audio, August 30, 2016), cover price $9.99 | About this edition: For generations, marketing has been hypocritical.

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

Product Description: You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great...read more

By Joe Bronzi (narrator)

See complete details on each edition (1 edition listed)

CD/Spoken Word:

9781522699736 | Mp3 una edition (Audible Studios on Brilliance audio, August 23, 2016), cover price $9.99 | About this edition: You must deliver an amazing customer experience.

The New Rules of Sales and Service: How to Use Agile Selling, Real-time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business

By David Meerman Scott

See complete details on each edition (2 editions listed)

Hardcover:

9781118827857 | John Wiley & Sons Inc, September 2, 2014, cover price $28.00

Paperback:

9781119272427 | John Wiley & Sons Inc, July 5, 2016, cover price $22.00

A Tale of Two Funerals: The Throw Rug and the Tapestry

By Alan D. Wolfelt

See complete details on each edition (1 edition listed)

Paperback:

9781617222467 | Companion Pr, March 1, 2017, cover price $19.95

The Referral of a Lifetime: The Networking System That Produces Bottom-line Results

Product Description: Your Best Prospects Are Referred Prospects! Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent, qualified referrals while retaining and maximizing business with existing customers...read more

By Ken Blanchard (foreword by) and Tim Templeton

See complete details on each edition (1 edition listed)

Paperback:

9781626568518 | 2 reprint edition (Berrett-Koehler Pub, August 1, 2016), cover price $20.95 | About this edition: Your Best Prospects Are Referred Prospects!

Answering the Ultimate Question: How Net Promoter Can Transform Your Business

Product Description: Fred Reichheld's 2006 book The Ultimate Questionâthat question being, "How likely is it that you would recommend this company to a friend or colleague?"âchallenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline and effectively tracking changes going forward...read more

By Melissa Edris (narrator)

See complete details on each edition (1 edition listed)

CD/Spoken Word:

9781522697831 | Mp3 una edition (Audible Studios on Brilliance audio, July 26, 2016), cover price $9.99 | About this edition: Fred Reichheld's 2006 book The Ultimate Questionâthat question being, "How likely is it that you would recommend this company to a friend or colleague?

The Hidden Power of Your Customers: 4 Keys to Growing Your Business Through Existing Customers

Product Description: Winning strategies to keep your existing customers coming back A business's current customer base needs to be considered among the company's most valuable assets. Discover the practical tools to preserve and grow this asset and boost your business by tapping into The Hidden Power of Your Customers...read more

By Vanessa Hart (narrator)

See complete details on each edition (1 edition listed)

CD/Spoken Word:

9781522685166 | Mp3 una edition (Audible Studios on Brilliance audio, July 19, 2016), cover price $9.99 | About this edition: Winning strategies to keep your existing customers coming back A business's current customer base needs to be considered among the company's most valuable assets.

Successful People Skills in a Week

Product Description: The ability to communicate effectively is crucial to anyone who wants to advance their career.Written by Christine Harvey, a leading expert on workplace communication, this book quickly teaches you the insider secrets you need to know to in order to communicate better...read more

By Christine Harvey

See complete details on each edition (1 edition listed)

Paperback:

9781473610224 | Teach Yourself, August 30, 2016, cover price $9.99 | About this edition: The ability to communicate effectively is crucial to anyone who wants to advance their career.

Customer Experience Management Rebooted: Are You an Experience Brand or an Efficiency Brand?

Product Description: Walden shows why most customer experience management fails to improve the customer’s real experience and how to concentrate on the subjective emotional perceptions that drive the customer’s actual “experience” rather than the quantitative service efficiency metrics gathered by most CX tools...read more

By Steven Walden

See complete details on each edition (1 edition listed)

Hardcover:

9781349949045 | Palgrave Macmillan, July 25, 2016, cover price $79.99 | About this edition: Walden shows why most customer experience management fails to improve the customer’s real experience and how to concentrate on the subjective emotional perceptions that drive the customer’s actual “experience” rather than the quantitative service efficiency metrics gathered by most CX tools.

Business Excellence: Exceeding Your Customers' Expectations Each Time, All the Time

By Suresh Patel

See complete details on each edition (1 edition listed)

Hardcover:

9781498751247 | Productivity Pr, July 19, 2016, cover price $49.95

Top Chef Sales

Product Description: Vender es un arte que se puede aprender. Si quieres dominar el terreno comercial y aumentar tu capacidad de venta para obtener lo que desees, 'Top Chef Sales' es tu libro. En estas pÃ¡ginas encontrarÃ¡s todo lo que debes saber para aprender a venderte y posicionarte, pero si ademÃ¡s te dedicas profesionalmente a ello, te ayudarÃ¡ a llevar a buen puerto una relaciÃ³n comercial para aumentar las ventas de tu producto, convertir las visitas en clientes y gestionar un departamento comercial de forma eficaz...read more

By Javier Fuentes Merino

See complete details on each edition (1 edition listed)

Paperback:

9788483562918 | Lid Pub Inc, June 21, 2016, cover price $19.99 | About this edition: Vender es un arte que se puede aprender.

The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets

By Micah Solomon

See complete details on each edition (1 edition listed)

Hardcover:

9781590793787 | Select Books Inc, October 11, 2016, cover price $22.95

Frameworks for Market Strategy: European Edition

Product Description: Frameworks for Market Strategy helps students understand how to develop and implement a market strategy and how to manage the marketing process. Marketing activity is the source of insight on the market, customers, and competitors and lies at the core of leading and managing a business...read more

By Noel Capon

See complete details on each edition (2 editions listed)

Hardcover:

9781138889187 | Routledge, May 30, 2016, cover price $150.00 | About this edition: Frameworks for Market Strategy helps students understand how to develop and implement a market strategy and how to manage the marketing process.

Paperback:

9781138889194 | Reprint edition (Routledge, May 30, 2016), cover price $59.95 | About this edition: Frameworks for Market Strategy: European Edition helps students understand how to develop and implement a market strategy and how to manage the marketing process.

Inside the Mind of the Shopper: The Science of Retailing

By Herb Sorensen

See complete details on each edition (1 edition listed)

Hardcover:

9780134308920 | 2 edition (Financial Times Management, August 11, 2016), cover price $39.99

The Toxic Client: Knowing and Avoiding Problem Customers

By Garrett Sutton

See complete details on each edition (2 editions listed)

Paperback:

9781944194031, titled "Toxic Client: Knowing and Avoiding Problem Customers" | Successdna Inc, May 17, 2016, cover price $18.95

CD/Spoken Word:

9781478935346 | Unabridged edition (Hachette Audio, July 26, 2016), cover price $20.00

Analytics Strategies for Building a Customer-first Company

Product Description: Building a winning customer strategy requires a solid marketing analytics foundation, one that will provide plenty of insights into customer profiles, segmentation, opportunities for personalization, and predictive marketing capabilities, but sadly, very few organizations are set up for success in this area...read more

By Brett House

See complete details on each edition (1 edition listed)

Hardcover:

9780134174235 | Financial Times Management, July 25, 2016, cover price $49.99 | About this edition: Building a winning customer strategy requires a solid marketing analytics foundation, one that will provide plenty of insights into customer profiles, segmentation, opportunities for personalization, and predictive marketing capabilities, but sadly, very few organizations are set up for success in this area.

Whale Hunting: How to Land Big Sales and Transform Your Company

Product Description: Using the ancient Inuit whale hunt as a metaphor for big sales, Whale Hunting gives you a clear nine-phase model for successfully finding, landing, and harvesting whale-sized sales accountsâthe kind of sales that transform your business...read more

By Vanessa Hart (narrator)

See complete details on each edition (1 edition listed)

CD/Spoken Word:

9781511384629 | Mp3 una edition (Audible Studios on Brilliance audio, June 24, 2016), cover price $9.99 | About this edition: Using the ancient Inuit whale hunt as a metaphor for big sales, Whale Hunting gives you a clear nine-phase model for successfully finding, landing, and harvesting whale-sized sales accountsâthe kind of sales that transform your business.

Unleashing Excellence: The Complete Guide to Ultimate Customer Service

Product Description: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others...read more

By Kimberly Farr (narrator)

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CD/Spoken Word:

9781511384612 | 2 mp3 una edition (Audible Studios on Brilliance audio, May 10, 2016), cover price $9.99 | About this edition: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success.

Social Media

By Carolyn Boyes

See complete details on each edition (1 edition listed)

Paperback:

9780008133795 | Harperpress, July 4, 2017, cover price $11.99

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