ISBNs for consumer satisfaction

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consumer satisfaction matches 41 work(s)

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Customer Value Creation Behavior

By Youjae Yi

See complete details on each edition (2 editions listed)

Hardcover:

9781138021020 | Routledge, April 7, 2014, cover price $160.00

Paperback:

9781138687530 | Routledge, April 21, 2016, cover price $53.95

Win the Customer: 70 Simple Rules for Sensational Service

By Flavio Martins

See complete details on each edition (1 edition listed)

Hardcover:

9780814436240 | Amacom Books, September 23, 2015, cover price $21.95

The Lean Product Playbook: How to Innovate With Minimum Viable Products and Rapid Customer Feedback

By Dan Olsen

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Hardcover:

9781118960875 | John Wiley & Sons Inc, June 2, 2015, cover price $35.00

The Huawei Story

Product Description: Huawei was founded in 1987 by ex-military officer Ren Zhengfei and formed as a private company owned by its employees. Its core missions are building telecommunications networks, providing operational and consulting services and equipment to enterprises inside and outside of China, and manufacturing communications devices for the consumer market...read more

By Tian Tao

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Hardcover:

9789351500681 | Sage Pubns Pvt Ltd, January 12, 2015, cover price $60.00 | About this edition: Huawei was founded in 1987 by ex-military officer Ren Zhengfei and formed as a private company owned by its employees.

The Experience: The 5 Principles of Disney Service and Relationship Excellence

By Brian T. Church and Bruce Loeffler

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Hardcover:

9781119028659 | John Wiley & Sons Inc, April 20, 2015, cover price $25.00

The Value Trail: How to Effectively Understand, Deploy and Monitor Successful Business Models

Product Description: The Value Trail offers a comprehensive approach to competitive analysis and strategy, considering value as a central theme and from a customer based perspective. It fully develops a disruptive new model of strategic analysis (namely the Three Dimensions of Value model) that approaches the drivers of success within a business from a value-based perspective: how value is understood by the customer (Appreciation of Value), and how it is boosted (Concentration of Value) or subtracted (Predation of Value) by different business agents...read more

By Marc Sanso

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Hardcover:

9781472452566 | Gower Pub Co, March 28, 2015, cover price $109.95 | About this edition: The Value Trail offers a comprehensive approach to competitive analysis and strategy, considering value as a central theme and from a customer based perspective.

Exits, Voices and Social Investment: Citizens Reaction to Public Services

By Peter John

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Hardcover:

9781107022423, titled "Exits, Voices and Social Investment: Citizens' Reaction to Public Services" | Cambridge Univ Pr, May 28, 2012, cover price $114.99

Paperback:

9781107484184, titled "Exits, Voices and Social Investment: Citizens' Reaction to Public Services" | Cambridge Univ Pr, January 1, 2015, cover price $29.99

Your Customer Rules!: Delivering the Me2b Experiences That Todays Customers Demand

By David Jaffe and Bill Price

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Hardcover:

9781118954775, titled "Your Customer Rules!: Delivering the Me2b Experiences That Today's Customers Demand" | Jossey-Bass Inc Pub, December 3, 2014, cover price $28.00

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

Reveals how cultivating happy, loyal, and productive employees generates satisfied, loyal, and trusting customers.

By James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger

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Hardcover:

9780743225694 | Free Pr, January 1, 2003, cover price $35.00 | About this edition: Reveals how cultivating happy, loyal, and productive employees generates satisfied, loyal, and trusting customers.

Paperback:

9781476799988 | Reprint edition (Free Pr, October 4, 2014), cover price $24.99

Developing Churn Models Using Data Mining Techniques and Social Network Analysis

Product Description: Churn prediction, recognition, and mitigation have become essential topics in various industries. As a means for forecasting and managing risk, further research in this field can greatly assist companies in making informed decisions based on future possible scenarios...read more

By Leo Mrsic

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Hardcover:

9781466662889 | Idea Group Reference, July 31, 2014, cover price $185.00 | About this edition: Churn prediction, recognition, and mitigation have become essential topics in various industries.

Breaking Through: Implementing Disruptive Customer Centricity

Product Description: Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don't know how to execute it or sell the processes internally. This thoroughly revised edition of Breaking Through guides readers systematically through the ten breakthrough points of implementation, to explain how to execute a transformation to customer centricity, so that a company can engage continuously with its customers, making them allies and advocates with all the rewards that it brings...read more

By Sandra Vandermerwe

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Hardcover:

9781137395498 | 2 edition (Palgrave Macmillan, April 9, 2014), cover price $47.00 | About this edition: Customer centricity is fundamental to business growth and ongoing success.

The Customer Culture Imperative: A Leader's Guide to Driving Superior Performance

By Chris L. Brown and Linden R. Brown

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Hardcover:

9780071821148 | McGraw-Hill, January 7, 2014, cover price $32.00

Loyalty Schemes in Retailing: A Comparison of Stand-alone and Multi-partner Programs

By Nicolas Hoffmann

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Paperback:

9783631638804 | Peter Lang Pub Inc, November 25, 2013, cover price $72.95

Innovating Analytics: Word of Mouth Index- Use the Next Generation of Net Promoter Can Increase Sales and Drive Business Results

Product Description: How does a CEO, manager, or entrepreneur begin to sort out what defines and drives a good customer experience and how it can be measured and made actionable? If you know how well the customer experience is satisfying your customers and you know how to increase their satisfaction, you can then increase sales, return visits, recommendations, loyalty, and brand engagement across all channels...read more

By Larry Freed

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Hardcover:

9781118779484 | John Wiley & Sons Inc, September 23, 2013, cover price $26.00 | About this edition: How does a CEO, manager, or entrepreneur begin to sort out what defines and drives a good customer experience and how it can be measured and made actionable?

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

By Steve Curtin

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Paperback:

9780814432808 | Amacom Books, June 11, 2013, cover price $17.95

The Ten Principles Behind Great Customer Experiences

Product Description: Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever...read more

By Matt Watkinson

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Paperback:

9780273775089 | Financial Times Management, January 14, 2013, cover price $29.99 | About this edition: Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are.

Be the Best at What Matters Most: The Only Strategy You Will Ever Need

Product Description: Winners in business aren't the ones who do the most things; the winners are the ones who do the most important things Be the Best at What Matters Most is about the one essential strategy for business leaders, entrepreneurs, owners, managers and those who want to be one...read more

By Joe Calloway

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Hardcover:

9781118569870 | John Wiley & Sons Inc, March 18, 2013, cover price $21.95 | About this edition: Winners in business aren't the ones who do the most things; the winners are the ones who do the most important things Be the Best at What Matters Most is about the one essential strategy for business leaders, entrepreneurs, owners, managers and those who want to be one.

How to Say It: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service

By Jack Griffin

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Paperback:

9780735205253 | 1 edition (Prentice Hall Pr, March 5, 2013), cover price $18.00

The Little Book of Big Customer Satisfaction Measurement

Product Description: The financial benefits accruing from improvements in customer satisfaction are so significant that customer satisfaction measurement has become an important business need. The results of customer satisfaction measurement often form a key basis for improving service quality and are often linked to pay and bonuses...read more

By Subhash Chandra

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Paperback:

9788132109785 | Sage Pubns Pvt Ltd, January 24, 2013, cover price $34.00 | About this edition: The financial benefits accruing from improvements in customer satisfaction are so significant that customer satisfaction measurement has become an important business need.

Crafting the Customer Experience for People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand

Product Description: Deliver a better business experience, for every kind of customer A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations...read more

By Kelly McDonald

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Hardcover:

9781118360729 | John Wiley & Sons Inc, November 13, 2012, cover price $24.95 | About this edition: Deliver a better business experience, for every kind of customer A "one-size fits all" approach to customer service is no longer viable.

Service-ability: Create a Customer Centric Culture and Achieve Competitive Advantage

Product Description: Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of ‘service’ where the relationship between an organization and the customer is an integral part of the "product" offering...read more

By Kevin Robson

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Hardcover:

9781118345566 | John Wiley & Sons Inc, December 10, 2012, cover price $45.00 | About this edition: Times have changed.

Double Your Business: How to Break Through the Barriers to Higher Growth, Turnover and Profit

Product Description: Learn how to pinpoint exactly what is holding your business back so you can double your turnover and profit within 2 years or less. This book enables small business owners to release rapid, dynamic growth. Including action plans which help you to overcome the barriers that may be holding your business back, and littered with case studies throughout, this book acts as a blue print for success, teaching you the key principles of a successful high-performing business...read more

By Lee Duncan

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Paperback:

9780273759492 | Financial Times Management, April 12, 2012, cover price $24.99 | About this edition: Learn how to pinpoint exactly what is holding your business back so you can double your turnover and profit within 2 years or less.

Empathetic Marketing: How to Satisfy the 6 Core Emotional Needs of Your Customers

Product Description: With a revised understanding of the science and philosophy behind human needs, businesses will be better equipped to provide long-term satisfaction for their customers. Mark uncovers a framework that will help businesses identify human needs and incorporate this perspective into strategy, and then focuses each chapter on a specific emotional need...read more

By Mark Ingwer

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Hardcover:

9780230340275 | Palgrave Macmillan, May 15, 2012, cover price $41.00 | About this edition: With a revised understanding of the science and philosophy behind human needs, businesses will be better equipped to provide long-term satisfaction for their customers.

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

By Carmine Gallo

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Hardcover:

9780071793209 | McGraw-Hill, March 8, 2012, cover price $25.00

The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever

Product Description: The customer experience revolution has begun! Businesses that provide an extraordinary customer experience are more profitable and sustainable than their competition. They dominate industries and marginalize competing companies. In their innovative book, The Customer Experience Revolution: How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever; authors Jeofrey Bean and Sean Van Tyne uncover valuable insights about leadership and decision-making...read more

By Sean Van Tyne

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Paperback:

9780982664469 | Brigantine Media, January 1, 2012, cover price $19.95 | About this edition: The customer experience revolution has begun!

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