ISBNs for consumer satisfaction

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consumer satisfaction matches 41 work(s)

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Customer Value Creation Behavior

By Youjae Yi

See complete details on each edition (2 editions listed)

Hardcover:

9781138021020 | Routledge, April 7, 2014, cover price $160.00

Paperback:

9781138687530 | Routledge, April 21, 2016, cover price $53.95

Win the Customer: 70 Simple Rules for Sensational Service

By Flavio Martins

See complete details on each edition (1 edition listed)

Hardcover:

9780814436240 | Amacom Books, September 23, 2015, cover price $21.95

The Lean Product Playbook: How to Innovate With Minimum Viable Products and Rapid Customer Feedback

By Dan Olsen

See complete details on each edition (1 edition listed)

Hardcover:

9781118960875 | John Wiley & Sons Inc, June 2, 2015, cover price $35.00

The Huawei Story

By Tian Tao

See complete details on each edition (1 edition listed)

Hardcover:

9789351500681 | Sage Pubns Pvt Ltd, January 12, 2015, cover price $60.00

The Experience: The 5 Principles of Disney Service and Relationship Excellence

By Brian T. Church and Bruce Loeffler

See complete details on each edition (1 edition listed)

Hardcover:

9781119028659 | John Wiley & Sons Inc, April 20, 2015, cover price $25.00

The Value Trail: How to Effectively Understand, Deploy and Monitor Successful Business Models

By Marc Sanso

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Hardcover:

9781472452566 | Gower Pub Co, March 28, 2015, cover price $109.95

Exits, Voices and Social Investment: Citizens Reaction to Public Services

By Peter John

See complete details on each edition (2 editions listed)

Hardcover:

9781107022423, titled "Exits, Voices and Social Investment: Citizens' Reaction to Public Services" | Cambridge Univ Pr, May 28, 2012, cover price $114.99

Paperback:

9781107484184, titled "Exits, Voices and Social Investment: Citizens' Reaction to Public Services" | Cambridge Univ Pr, January 1, 2015, cover price $29.99

Your Customer Rules!: Delivering the Me2b Experiences That Todays Customers Demand

By David Jaffe and Bill Price

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Hardcover:

9781118954775, titled "Your Customer Rules!: Delivering the Me2b Experiences That Today's Customers Demand" | Jossey-Bass Inc Pub, December 3, 2014, cover price $28.00

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

Reveals how cultivating happy, loyal, and productive employees generates satisfied, loyal, and trusting customers.

By James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger

See complete details on each edition (2 editions listed)

Hardcover:

9780743225694 | Free Pr, January 1, 2003, cover price $35.00 | About this edition: Reveals how cultivating happy, loyal, and productive employees generates satisfied, loyal, and trusting customers.

Paperback:

9781476799988 | Reprint edition (Free Pr, October 4, 2014), cover price $24.99

Developing Churn Models Using Data Mining Techniques and Social Network Analysis

By Leo Mrsic

See complete details on each edition (1 edition listed)

Hardcover:

9781466662889 | Idea Group Reference, July 31, 2014, cover price $185.00

Breaking Through: Implementing Disruptive Customer Centricity

By Sandra Vandermerwe

See complete details on each edition (1 edition listed)

Hardcover:

9781137395498 | 2 edition (Palgrave Macmillan, April 9, 2014), cover price $47.00

The Customer Culture Imperative: A Leader's Guide to Driving Superior Performance

By Chris L. Brown and Linden R. Brown

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Hardcover:

9780071821148 | McGraw-Hill, January 7, 2014, cover price $32.00

Loyalty Schemes in Retailing: A Comparison of Stand-alone and Multi-partner Programs

By Nicolas Hoffmann

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Paperback:

9783631638804 | Peter Lang Pub Inc, November 25, 2013, cover price $72.95

Innovating Analytics: Word of Mouth Index- Use the Next Generation of Net Promoter Can Increase Sales and Drive Business Results

By Larry Freed

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Hardcover:

9781118779484 | John Wiley & Sons Inc, September 23, 2013, cover price $26.00

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

By Steve Curtin

See complete details on each edition (1 edition listed)

Paperback:

9780814432808 | Amacom Books, June 11, 2013, cover price $17.95

The Ten Principles Behind Great Customer Experiences

By Matt Watkinson

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Paperback:

9780273775089 | Financial Times Management, January 14, 2013, cover price $29.99

Be the Best at What Matters Most: The Only Strategy You Will Ever Need

By Joe Calloway

See complete details on each edition (1 edition listed)

Hardcover:

9781118569870 | John Wiley & Sons Inc, March 18, 2013, cover price $21.95

How to Say It: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service

By Jack Griffin

See complete details on each edition (1 edition listed)

Paperback:

9780735205253 | 1 edition (Prentice Hall Pr, March 5, 2013), cover price $18.00

The Little Book of Big Customer Satisfaction Measurement

By Subhash Chandra

See complete details on each edition (1 edition listed)

Paperback:

9788132109785 | Sage Pubns Pvt Ltd, January 24, 2013, cover price $34.00

Crafting the Customer Experience for People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand

Product Description: Deliver a better business experience, for every kind of customer A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations...read more

By Kelly McDonald

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Hardcover:

9781118360729 | John Wiley & Sons Inc, November 13, 2012, cover price $24.95 | About this edition: Deliver a better business experience, for every kind of customer A "one-size fits all" approach to customer service is no longer viable.

Service-ability: Create a Customer Centric Culture and Achieve Competitive Advantage

Product Description: Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of ‘service’ where the relationship between an organization and the customer is an integral part of the "product" offering...read more

By Kevin Robson

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Hardcover:

9781118345566 | John Wiley & Sons Inc, December 10, 2012, cover price $45.00 | About this edition: Times have changed.

Double Your Business: How to Break Through the Barriers to Higher Growth, Turnover and Profit

Product Description: Learn how to pinpoint exactly what is holding your business back so you can double your turnover and profit within 2 years or less. This book enables small business owners to release rapid, dynamic growth. Including action plans which help you to overcome the barriers that may be holding your business back, and littered with case studies throughout, this book acts as a blue print for success, teaching you the key principles of a successful high-performing business...read more

By Lee Duncan

See complete details on each edition (1 edition listed)

Paperback:

9780273759492 | Financial Times Management, April 12, 2012, cover price $24.99 | About this edition: Learn how to pinpoint exactly what is holding your business back so you can double your turnover and profit within 2 years or less.

Empathetic Marketing: How to Satisfy the 6 Core Emotional Needs of Your Customers

By Mark Ingwer

See complete details on each edition (1 edition listed)

Hardcover:

9780230340275 | Palgrave Macmillan, May 15, 2012, cover price $41.00

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

By Carmine Gallo

See complete details on each edition (1 edition listed)

Hardcover:

9780071793209 | McGraw-Hill, March 8, 2012, cover price $25.00

The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever

By Sean Van Tyne

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Paperback:

9780982664469 | Brigantine Media, January 1, 2012, cover price $19.95

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