ISBNs for service industries management

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service industries management matches 28 work(s)

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Supply Chain Management: Applications for Manufacturing and Service Industry

By Mamun Habib

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Hardcover:

9781634849876 | Nova Science Pub Inc, May 25, 2016, cover price $190.00

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

By Leonard A. Schlesinger

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Hardcover:

9781626565845 | Berrett-Koehler, September 1, 2015, cover price $34.95

Complex Service Delivery Processes: Strategy to Operations

Product Description: This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the client’s lack of knowledge or skills in specialized fields. This book is also concerned with the many organizations, such as hospitals and banks, that provide services requiring a mixture of professional and other services to produce the results that customers or clients need...read more

By Jean Harvey

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Hardcover:

9780873899161 | 3 edition (Asq Pr, August 14, 2015), cover price $99.00 | About this edition: This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the client’s lack of knowledge or skills in specialized fields.

Paperback:

9780873898003 | 2 edition (Asq Pr, December 3, 2011), cover price $25.00 | About this edition: A process is a system of activities (together with the associated resources) that takes an input and transforms it into an output of greater value for a customer.

Maximizing Management Performance and Quality With Service Analytics

By Daniela Rosu (editor)

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Hardcover:

9781466684966 | Business Science Reference, August 31, 2015, cover price $255.00

Innovating Professional Services: Transforming Value and Efficiency

By Alastair Ross

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Hardcover:

9781472427915 | Gower Pub Co, May 8, 2015, cover price $119.95

Managing Services: Challenges and Innovation

By Irena Grugulis (editor)

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Hardcover:

9780199696086 | Oxford Univ Pr, January 28, 2014, cover price $90.00

Innovations in Services Marketing and Management: Strategies for Emerging Economies

Product Description: Modern corporations face a variety of challenges and opportunities in the field of sustainable development. Properly managing assets and maintaining effective relationships with customers are crucial considerations in successful businesses...read more

By Anita Goyal

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Hardcover:

9781466646711 | Igi Global, October 31, 2013, cover price $185.00 | About this edition: Modern corporations face a variety of challenges and opportunities in the field of sustainable development.

Business Engineering and Service Design with Applications for Health Care Institutions

By Oscar Barros

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Paperback:

9781606496268 | Business Expert Pr, September 15, 2013, cover price $59.95

Vanishing Boundaries: How Integrating Manufacturing and Services Creates Customer Value

By Richard E. Crandall and William R. Crandall

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Hardcover:

9781466505902 | 2 edition (CRC Pr I Llc, October 23, 2013), cover price $94.95

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

By Richard B. Chase, Ph. D. and Sriram Dasu

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Hardcover:

9780071809931 | McGraw-Hill, June 26, 2013, cover price $28.00

Service Management: An Integrated Approach to Supply Chain Management and Operations

By Barry Render

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Hardcover:

9780133088779 | Financial Times Management, June 11, 2013, cover price $89.99

Paperback:

9780133088854 | Stu wkb edition (Financial Times Management, June 13, 2013), cover price $44.99

Best Practices and New Perspectives in Service Science and Management

Product Description: Within global commerce, services and management play a vital role in the economy. Service systems are necessary for organizations, and a multi-disciplinary approach is ideal to establish full understanding of these systems.Best Practices and New Perspectives in Service Science and Management provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services...read more

By Robert Tennyson

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Hardcover:

9781466638945 | Business Science Reference, April 30, 2013, cover price $185.00 | About this edition: Within global commerce, services and management play a vital role in the economy.

Leading Firms: How Great Professional Service Firms Succeed & How Your Firm Can Too

Product Description: Leading a professional service firm is difficult enough in good times, and it is all the more risky in difficult ones. In Leading Firms: How Great Professional Service Firms Succeed & How Your Firm Can Too David Kuhlman, a highly respected management consultant to many of the worldâs top firms, gives an informed view on how those in professional services can achieve the same success as best-in-class firms...read more

By David C. Kuhlman

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Paperback:

9781590799574 | Select Books Inc, March 19, 2013, cover price $16.95 | About this edition: Leading a professional service firm is difficult enough in good times, and it is all the more risky in difficult ones.

Service Operations Management: The Total Experience

Product Description: This comprehensive textbook will become required reading for postgraduate students seeking to understand the principles of service operations management and for undergraduate students specializing in hospitality, tourism or the public sector...read more

By David W. Parker

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Hardcover:

9781781007860 | Edward Elgar Pub, November 12, 2012, cover price $206.00 | About this edition: This comprehensive textbook will become required reading for postgraduate students seeking to understand the principles of service operations management and for undergraduate students specializing in hospitality, tourism or the public sector.

Paperback:

9781781006221 | Edward Elgar Pub, November 12, 2012, cover price $69.95 | About this edition: Comprehensive, accessible text for postgraduate and MBA students of service operations and undergraduates specializing in hospitality, tourism and the public sector.

Service Operations Management: Improving Service Delivery

By Michael Shulver

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Paperback:

9780273740483 | 4th edition (Prentice Hall, October 9, 2012), cover price $148.55

Decision Making in Service Industries: A Practical Approach

By Javier Faulin (editor), Michael J. Fry (editor), Scott E. Grasman (editor) and Angel A. Juan (editor)

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Hardcover:

9781439867341 | CRC Pr I Llc, August 15, 2012, cover price $125.95

Leisure Services Financial Management

By David Emanuelson

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Hardcover:

9780736096416 | Har/psc edition (Human Kinetics, August 1, 2012), cover price $59.00

Technological Applications and Advancements in Service Science, Management, and Engineering

By Stuart D. Galup

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Hardcover:

9781466615830 | Business Science Reference, May 31, 2012, cover price $185.00

Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy

By Masaaki Imai

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Hardcover:

9780071790352 | 2 edition (McGraw-Hill Professional Pub, May 23, 2012), cover price $40.00

Knowledge Management and Drivers of Innovation in Services Industries

By Miltiadas D. Lytras (editor)

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Hardcover:

9781466609488 | Idea Group Reference, April 30, 2012, cover price $175.00

Hr at Your Service: Lessons from Benchmark Service Organizations

Product Description: Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the needs, wants, and expectations of managers and their employees...read more

By Gary P. Latham

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Paperback:

9781586442477 | Society for Human Resource, March 30, 2012, cover price $32.95 | About this edition: Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the needs, wants, and expectations of managers and their employees.

User-based Innovation in Services

Product Description: This book demonstrates pioneering work on user-based service innovation using an analytical framework. This approach involves understanding the needs of users, the service firms collaborating with them, and recognizing the fact that users are innovators and, as such, services develop while in use...read more

By Marja Toivonen (editor)

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Hardcover:

9780857931955 | Edward Elgar Pub, February 12, 2012, cover price $186.00 | About this edition: This book demonstrates pioneering work on user-based service innovation using an analytical framework.

Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods

Product Description: The provision of services in both public and private sectors has increased dramatically over the last decade and a half. Â Many economies have shifted to a predominantly services model, leaving manufacturing and agriculture in their shadow...read more

By N. Delener

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Hardcover:

9781466600775, titled "Service Science Research, Strategy and Innovation:: Dynamic Knowledge Management Methods" | Business Science Reference, January 31, 2012, cover price $185.00 | About this edition: The provision of services in both public and private sectors has increased dramatically over the last decade and a half.

This Is Service Design Thinking: Basics, Tools, Cases

By Jakob Schneider

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Paperback:

9781118156308 | Reprint edition (John Wiley & Sons Inc, January 11, 2012), cover price $34.95

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

By Anne Morriss

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Hardcover:

9781422133316 | Harvard Business School Pr, February 7, 2012, cover price $32.00

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