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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business
By Sriram Dasu; Richard B. Chase, Ph. D.
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Hardcover
Book cover for 9780071809931
 
from McGraw-Hill (June 26, 2013)
9780071809931 | details & prices | 223 pages | 6.50 × 8.50 × 1.00 in. | 1.04 lbs | List price $28.00