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Uncommon Service: How to Win by Putting Customers at the Core of Your Business
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Hardcover
With Frances Frei |
from Harvard Business School Pr (February 7, 2012)
9781422133316 | details & prices | 247 pages | 6.25 × 9.50 × 1.00 in. | 1.05 lbs | List price $32.00