9780385504454 | Revised edition (Crown Pub, November 1, 2002), cover price $14.99 |
About this edition: In a revised and updated edition of the classic guide to customer service, a successful entrepreneur offers a straightforward approach for treating customers with the respect that keeps them coming back, outlines fundamental principles of customer service, and reveals the lessons he has learned over the last decade.
9780671747954 | Reissue edition (Pocket Books, December 1, 1992), cover price $14.00 |
About this edition: A successful entrepreneur offers a straightforward approach for treating customers with the respect that keeps them coming back
9780307567314 | Crown Pub, July 1, 2009, cover price $14.95