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Reinventing Your Contact Center: A Manager's Guide To Successful Multichannel CRM
By Richard L. Morris; Natalie L. Petouhoff; Lana M. Ruffins; Lisa M. Schwartz, M. D.
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Book cover for 9780131837898
 
1 edition from Prentice Hall (April 28, 2006)
9780131837898 | details & prices | 245 pages | 8.00 × 9.75 × 0.25 in. | 1.05 lbs | List price $36.20