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Product Description: Emphasizing the worth of positive customer interactions, Re-Inventing Your Contact Center provides tools for building the very best multi-channel customer relationship management system. Learn why customer contact centers are so valuable to the company’s bottom line...read more

Paperback:

9780131837898 | 1 edition (Prentice Hall, April 28, 2006), cover price $36.20 | About this edition: Emphasizing the worth of positive customer interactions, Re-Inventing Your Contact Center provides tools for building the very best multi-channel customer relationship management system.

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