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service industries customer services matches 5 work(s)
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Hardcover:
9781439870266 | CRC Pr I Llc, July 11, 2012, cover price $87.95
Product Description: How do you develop the special qualities that bring success as a leader? To answer this important question, Peter Burwash interviewed thousands of managers and workers in the world's best companies. The Key contains the revealing and inspiring results of his research in two sections The 12 Universal Principles of Great Service Companies and The 25 Universal Qualities fo Great Leaders...read more
Paperback:
9780977978502 | Torchlight Pub, March 31, 2008, cover price $9.95 | About this edition: How do you develop the special qualities that bring success as a leader?
Hardcover:
9780470189085 | 1 edition (Jossey-Bass Inc Pub, March 21, 2008), cover price $29.95
CD/Spoken Word:
9781501279812, titled "The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs" | Mp3 abr edition (Brilliance Audio, August 11, 2015), cover price $9.99
9781423360087, titled "The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs" | Abridged edition (Brilliance Audio, March 21, 2008), cover price $36.95
9781423360100, titled "The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs" | Mp3 abr edition (Brilliance Audio, March 21, 2008), cover price $24.95
Cassette/Spoken Word:
9781423360070 | Abridged edition (Brilliance Audio Lib Edn, March 21, 2008), cover price $92.25
Product Description: Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a ârelationshipâ with your companyâs customer service department, or do they simply want to purchase your products or services so they can put them to use? In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service...read more
CD/Spoken Word:
9781423360094 | Abridged edition (Brilliance Audio Lib Edn, March 21, 2008), cover price $97.25 | About this edition: Most customer service operations have it wrong.
9781423360117, titled "The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs, Library Edition" | Mp3 edition (Brilliance Audio Lib Edn, March 21, 2008), cover price $39.25 | About this edition: Most customer service operations have it wrong.
Paperback:
9781887089012 | Torchlight Pub, September 1, 1995, cover price $11.95 | About this edition: Inspirational and compelling bite-size quotes illustrated by motivational stories on two key competitive advantages of the future--service and leadership.
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