The Ten Principles Behind Great Customer Experiences | Customer Success | The Effortless Experience | Uncommon Service | Customer Loyalty | Exceptional Service, Exceptional Profit | Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless
- Eliminate dumb contacts
- Create engaging self-service
- Be proactive
- Make it easy to contact your company
- Own the actions across the company
- Listen and act
- Deliver great service experiences
About: In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service.
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