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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs
By Jim Bond (narrator), David Jaffe and Bill Price
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Jump down to see edition details for: Hardcover | CD/Spoken Word | Cassette/Spoken Word
Bibliographic Detail
Publisher Brilliance Audio
Publication date March 21, 2008
Binding CD/Spoken Word
Edition Mp3 abr
Book category Adult Non-Fiction
ISBN-13 9781423360100
ISBN-10 1423360109
Dimensions 0.50 by 5.25 by 7.50 in.
Weight 0.20 lbs.
Availability§ Publisher Out of Stock Indefinitely
Original list price $24.95
Other format details audio
§As reported by publisher
Summaries and Reviews
Amazon.com description: Product Description: Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a “relationship” with your company’s customer service department, or do they simply want to purchase your products or services so they can put them to use? In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong - eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to “no service”: • Eliminate dumb contacts • Create engaging self-service • Be proactive • Make it easy to contact your company • Own the actions across the company • Listen and act • Deliver great service experiences While self-service and customer relationship management are often tech-heavy and software-driven efforts, Price and Jaffe emphasize that no technology is needed to adopt a “no service” mindset - and any manager who tries to ferret out dysfunctional contacts between customers and companies can create far better, self-correcting systems.

Editions
Hardcover
Book cover for 9780470189085
 
With Bill Price | 1 edition from Jossey-Bass Inc Pub (March 21, 2008)
9780470189085 | details & prices | 312 pages | 6.00 × 9.25 × 1.25 in. | 1.14 lbs | List price $29.95
CD/Spoken Word
Book cover for 9781423360087 Book cover for 9781423360100 Book cover for 9781501279812
 
With Jim Bond (other contributor), Bill Price | Mp3 abr edition from Brilliance Audio (August 11, 2015); titled "The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs"
9781501279812 | details & prices | 5.25 × 6.50 × 0.50 in. | 0.15 lbs | List price $9.99
About: Most customer service operations have it wrong.
With Bill Price, Jim Bond (other contributor) | Abridged edition from Brilliance Audio (March 21, 2008); titled "The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs"
9781423360087 | details & prices | 5.00 × 6.75 × 1.50 in. | 0.45 lbs | List price $36.95
About: Most customer service operations have it wrong.
The price comparison is for this edition
With Bill Price, Jim Bond (other contributor) | Mp3 abr edition from Brilliance Audio (March 21, 2008); titled "The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs"
9781423360100 | details & prices | 5.25 × 7.50 × 0.50 in. | 0.20 lbs | List price $24.95
About: Most customer service operations have it wrong.
Cassette/Spoken Word
Book cover for 9781423360070
 
With Jim Bond (other contributor), Bill Price | Abridged edition from Brilliance Audio Lib Edn (March 21, 2008)
9781423360070 | details & prices | 5.00 × 8.50 × 2.25 in. | 0.95 lbs | List price $92.25

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