Product Description: Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a “relationship” with your company’s customer service department, or do they simply want to purchase your products or services so they can put them to use? In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service...read more

Product Description: This catalogue contains a reproduction and complete description of each of more than 400 European paintings in the Getty Museum. (view table of contents, read Amazon.com's description)

Product Description: Book by Jaffe, David