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Cover for 9780115534218 Cover for 9780115533709 Cover for 9780113313600 Cover for 9780113313631 Cover for 9780113312795 Cover for 9780117064010 Cover for 9780117068322 Cover for 9780113312061 Cover for 9780113228157 Cover for 9780113310968 Cover for 9780112431176 Cover for 9780110779539 Cover for 9780110779522
cover image for 9780115534218
By Tso

CD/Spoken Word:

9780115534218 | The Stationery Office/Tso, December 14, 2015, cover price $21.25

By Tso

CD/Spoken Word:

9780115533501 | The Stationery Office/Tso, June 15, 2015, cover price $21.95

cover image for 9780115533709
By Tso

CD/Spoken Word:

9780115533709 | The Stationery Office/Tso, April 6, 2015, cover price $49.40

cover image for 9780113313600
Product Description: The 'Key Element Guide Service Strategy' provides a handy reference to the content contained within the core 'ITIL Service Strategy' guidance and summarises its key elements. Service Strategy is a view of ITIL that aligns business and IT so that each brings out the best in the other...read more
By Tso (corporate author)

Paperback:

9780113313600, titled "Key Element Guide ITIL Service Strategy: Aligned to the 2011 Editions" | 2 edition (It Infrastructure Library, August 1, 2012), cover price $19.50 | About this edition: The 'Key Element Guide Service Strategy' provides a handy reference to the content contained within the core 'ITIL Service Strategy' guidance and summarises its key elements.

cover image for 9780113313631
Product Description: The 'Key Element Guide ITIL Service Operation' provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements. ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis...read more
By Tso (corporate author)

Paperback:

9780113313631, titled "Key Element Guide ITIL Service Operation: Aligned to the 2011 Editions" | It Infrastructure Library, August 1, 2012, cover price $19.50 | About this edition: The 'Key Element Guide ITIL Service Operation' provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.

cover image for 9780113312795
By David Pitchford (foreword by), The Stationery Office and Tso (corporate author)

Paperback:

9780113312795 | The Stationery Office/Tso, November 1, 2010, cover price $19.50

cover image for 9780117064010
By Tso

Paperback:

9780117064010 | The Stationery Office/Tso, December 4, 2009, cover price $27.90

cover image for 9780117068322
By The Stationery Office and Tso (corporate author)

Paperback:

9780117068322 | Spiral-bound edition (The Stationery Office/Tso, November 1, 2009), cover price $185.50

cover image for 9780113312061
Product Description: This publication, 'Passing your ITIL Foundation Exam - 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable for those taking the foundation exam. It has been updated in line with the new 2009 syllabus...read more
By Stationery Office and Tso (corporate author)

Paperback:

9780113312061, titled "Passing Your ITIL Foundation Exam: Study Aid from the Official Publisher of Itil" | 2 edition (The Stationery Office/Tso, September 30, 2009), cover price $39.00 | About this edition: This publication, 'Passing your ITIL Foundation Exam - 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable for those taking the foundation exam.

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Product Description: ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes. Leaving the question How can I structure my organization to most effectively support ITIL Service Management? This book plugs the gap by explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement those processes...read more

Paperback:

9780113310968 | The Stationery Office/Tso, June 30, 2008, cover price $62.50 | About this edition: ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes.

By Tso

Paperback:

9780110801018 | Gardners Books, November 28, 2007, cover price $4.65

By Tso

Paperback:

9780110786629 | Gardners Books, August 14, 2007, cover price $4.95

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