Release, Control And Validation Intermediate Capability Handbook | Operational Support And Analysis ITIL Intermediate Capability Handbook | Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook (Single Copy) | ITIL Continual Service Improvement | ITIL Service Operation 2011 | Key Element Guide Itil Service Transition | Key Element Guide ITIL Continual Service Improvement | Key Element Guide ITIL Service Design | Key Element Guide ITIL Service Strategy
ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.
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