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Building an ITIL-Based Service Management Department
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Paperback
from The Stationery Office/Tso (June 30, 2008)
9780113310968 | details & prices | 110 pages | 8.50 × 8.50 × 0.25 in. | 0.75 lbs | List price $62.50
About: ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes.
About: ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes.