Product Description: Turning lambs into sheep. That's the process of making disciples. It is practical "boot camp" training between a discipler and a disciple with a focus on bringing the new believer to maturity in Christ.Based on biblical models, Care of Converts outlines a curriculum of principles and patterns emphasizing the character-building disciplines of discipleship which every true follower of Jesus Christ must incorporate into his or her life...read more

Product Description: Servants in Charge is a training guide for elders and deacons with a study guide included.  Servants in Charge define the roles of elders and deacons and offers practical suggestions for selecting these important leaders. And for servants who find themselves in charge, there are guidelines toward effective and fruitful ministry...read more

Product Description: Divine Healing: The Childrens Bread-A historical and theological treatment of divine healing-no fanaticism or propaganda.

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

Product Description: Transform Your Workday from Frustrating to FulfillingKeith Bailey and Karen Leland surveyed over 20,000 executives, managers, and staff from around the world and discovered how everyone from CEOs to secretaries can flourish despite the ever-increasing stresses of the workplace...read more

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