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Customer Service for Dummies
By
Keith Bailey and
Karen Leland
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Bibliographic Detail
Publisher
John Wiley & Sons Inc
Publication date
September 1, 1999
Pages
422
Binding
Paperback
Book category
Adult Non-Fiction
ISBN-13
9780764552090
ISBN-10
0764552090
Dimensions
1.25 by 7.25 by 9.25 in.
Weight
1.70 lbs.
Availability§
Out of Print
Original list price
$21.99
§As reported by publisher
Amazon.com says people who bought this book also bought:
Perfect Phrases for Customer Service | The Big Book of Customer Service Training Games | Be Our Guest | Customer Experience for Dummies | Customer Service Training 101 | Powerful Phrases for Effective Customer Service | Great Customer Service on the Telephone
Perfect Phrases for Customer Service | The Big Book of Customer Service Training Games | Be Our Guest | Customer Experience for Dummies | Customer Service Training 101 | Powerful Phrases for Effective Customer Service | Great Customer Service on the Telephone
Summaries and Reviews
Summary
The second edition of this helpful guide to customer service features numerous case studies, internet advice, profiles of excellent customer service providers, and plentiful tips and strategies, all designed to turn sales around with a crack customer service action plan. Original. 25,000 first printing.
(view table of contents)Editions
Paperback
3 edition from For Dummies (May 1, 2006)
9780471768692 | details & prices | 380 pages | 7.50 × 9.00 × 0.75 in. | 1.35 lbs | List price $21.99
About: Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike.
About: Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike.
The price comparison is for this edition
from John Wiley & Sons Inc (September 1, 1999)
9780764552090 | details & prices | 422 pages | 7.25 × 9.25 × 1.25 in. | 1.70 lbs | List price $21.99
About: Provides tips on e-mail communication, Internet customer service, face-to-face customer service, and telephone service
About: Provides tips on e-mail communication, Internet customer service, face-to-face customer service, and telephone service
from For Dummies (December 1, 1995)
9781568843919 | details & prices | 346 pages | 7.50 × 10.00 × 1.00 in. | 1.55 lbs | List price $19.99
About: Provides suggestions for improving customer service, including how to use surveys to understand customer needs, how to develop staff training programs, and how to reduce stress
About: Provides suggestions for improving customer service, including how to use surveys to understand customer needs, how to develop staff training programs, and how to reduce stress
Miscellaneous
3 edition from For Dummies (July 31, 2006)
9780470049723 | details & prices | 380 pages | List price $21.99
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