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Karen Leland has written 10 work(s)
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cover image for 9781599185897
Product Description: If You Don’t Define Your Brand, Someone Else Will Define It for YouSharing hard-earned insights, advice, and best practices, brand and marketing strategist Karen Tiber Leland helps entrepreneurs, business owners, CEOs, and executives create a brand by design instead of default, gain greater influence in their industries and companies, and become thought leaders in their fields...read more

Paperback:

9781599185897 | Entrepreneur Pr, June 14, 2016, cover price $21.95 | About this edition: If You Don’t Define Your Brand, Someone Else Will Define It for YouSharing hard-earned insights, advice, and best practices, brand and marketing strategist Karen Tiber Leland helps entrepreneurs, business owners, CEOs, and executives create a brand by design instead of default, gain greater influence in their industries and companies, and become thought leaders in their fields.

cover image for 9781599185088
Product Description: With 4,000 percent growth in just six months, 17 million + users, and a record for more referral traffic than YouTube, Google+, and LinkedIn combined, Pinterest delivers an unbelievable opportunity for business owners and marketers like you ...read more

Paperback:

9781599185088 | Entrepreneur Pr, May 1, 2013, cover price $21.95 | About this edition: With 4,000 percent growth in just six months, 17 million + users, and a record for more referral traffic than YouTube, Google+, and LinkedIn combined, Pinterest delivers an unbelievable opportunity for business owners and marketers like you .

cover image for 9781601630179
Product Description: The In An Instant series is a new brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts...read more

Paperback:

9781601630179 | 1 original edition (Career Pr Inc, February 15, 2009), cover price $11.99 | About this edition: The In An Instant series is a new brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts.

cover image for 9781601630186
Product Description: The In An Instant series is a new brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts...read more

Paperback:

9781601630186 | 1 original edition (Career Pr Inc, January 15, 2009), cover price $11.99 | About this edition: The In An Instant series is a new brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts.

cover image for 9781593165703
Product Description: In today's hurly-burly work environment, many businesspeople find it challenging to avoid distraction, stay focused, use their time and energy to maximum benefit, and gain ground on important goals and outcomes. One study by the Families and Work Institute found that one third of Americans are overworked and more than 50 percent of those surveyed say they are either doing too many tasks at the same time or are frequently interrupted during the workday--or both...read more

Paperback:

9781601630148 | Career Pr Inc, August 1, 2008, cover price $13.99 | About this edition: The In An Instant series is a new brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts.

CD/Spoken Word:

9781593165703 | Unabridged edition (Listen & Live Audio, January 1, 2011), cover price $23.95 | About this edition: In today's hurly-burly work environment, many businesspeople find it challenging to avoid distraction, stay focused, use their time and energy to maximum benefit, and gain ground on important goals and outcomes.

cover image for 9781601630131
Product Description: The In An Instant series is a brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts...read more

Paperback:

9781601630131 | Career Pr Inc, June 1, 2008, cover price $11.99 | About this edition: The In An Instant series is a brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts.

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

Paperback:

9780471768692 | 3 edition (For Dummies, May 1, 2006), cover price $21.99 | About this edition: Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike.
9780764552090 | John Wiley & Sons Inc, September 1, 1999, cover price $21.99 | About this edition: Provides tips on e-mail communication, Internet customer service, face-to-face customer service, and telephone service
9781568843919 | For Dummies, December 1, 1995, cover price $19.99 | About this edition: Provides suggestions for improving customer service, including how to use surveys to understand customer needs, how to develop staff training programs, and how to reduce stress

Miscellaneous:

9780470049723 | 3 edition (For Dummies, July 31, 2006), cover price $21.99

cover image for 9781572244368
Product Description: Transform Your Workday from Frustrating to FulfillingKeith Bailey and Karen Leland surveyed over 20,000 executives, managers, and staff from around the world and discovered how everyone from CEOs to secretaries can flourish despite the ever-increasing stresses of the workplace...read more

Paperback:

9781572244368 | New Harbinger Pubns Inc, February 6, 2005, cover price $14.95 | About this edition: Transform Your Workday from Frustrating to FulfillingKeith Bailey and Karen Leland surveyed over 20,000 executives, managers, and staff from around the world and discovered how everyone from CEOs to secretaries can flourish despite the ever-increasing stresses of the workplace.

cover image for 9780764553165
Product Description: Who would wait two to three days for a response when you could go to anther site offering the same product and get an answer instantaneously? A strong foundation of customer service, therefore, is essential for online survival. Online Customer Service For Dummies explains how to survive...read more (view table of contents, read Amazon.com's description)

Paperback:

9780764553165 | John Wiley & Sons Inc, April 1, 2001, cover price $24.99 | About this edition: Who would wait two to three days for a response when you could go to anther site offering the same product and get an answer instantaneously?

cover image for 9789580438816
Product Description: Servicio al Cliente Para Dummies [paperback] Leland, Karen,Bailey, Keith [Nov 01, 1998] ... 9580438811

Paperback:

9789580438816 | Norma S A Editorial, November 1, 1998, cover price $19.99 | About this edition: Servicio al Cliente Para Dummies [paperback] Leland, Karen,Bailey, Keith [Nov 01, 1998] .

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