search for books and compare prices
Price
Store
Arrives
Preparing
Shipping
Jump quickly to results on these stores:
The price is the lowest for any condition, which may be new or used; other conditions may also be available.
Jump down to see edition details for: Paperback
Bibliographic Detail
Publisher
Sage Pubns Pvt Ltd
Publication date
December 18, 2007
Pages
187
Binding
Paperback
Book category
Adult Non-Fiction
ISBN-13
9780761936046
ISBN-10
0761936041
Dimensions
0.50 by 5.50 by 8.25 in.
Weight
0.60 lbs.
Original list price
$30.00
Summaries and Reviews
Amazon.com description: Product Description: The Customer is the ultimate driver of a business. Customers buy products and services that give them more value and this value is what gives one company the winning edge over another.
Using the unique Customer-in-Center concept, this pathbreaking book explains how investing in Customer Value can increase the market share and profitability of a company. It shows companies how they can be driven by Customers and their needs, and how sustained business success can be achieved through Customer Value Investment.
In addition to clearly explaining key terms and basic conceptsâinsightfully illustrated with caselets, tables, graphs and key points in each chapterâthe book explains how companies can:
- Move beyond Customer management and satisfaction to loyalty
- Become market leaders and improve business results
- Understand the value they provide to Customers
- Improve service quality and loyalty
- Set up Customer-Circles and build Customer Conduits
- Understand competitive strategies and pre-empt competition
- Measure Customer capital
Using the unique Customer-in-Center concept, this pathbreaking book explains how investing in Customer Value can increase the market share and profitability of a company. It shows companies how they can be driven by Customers and their needs, and how sustained business success can be achieved through Customer Value Investment.
In addition to clearly explaining key terms and basic conceptsâinsightfully illustrated with caselets, tables, graphs and key points in each chapterâthe book explains how companies can:
- Move beyond Customer management and satisfaction to loyalty
- Become market leaders and improve business results
- Understand the value they provide to Customers
- Improve service quality and loyalty
- Set up Customer-Circles and build Customer Conduits
- Understand competitive strategies and pre-empt competition
- Measure Customer capital
Editions
Paperback
The price comparison is for this edition
from Sage Pubns Pvt Ltd (December 18, 2007)
9780761936046 | details & prices | 187 pages | 5.50 × 8.25 × 0.50 in. | 0.60 lbs | List price $30.00
About: The Customer is the ultimate driver of a business.
About: The Customer is the ultimate driver of a business.
Pricing is shown for items sent to or within the U.S., excluding shipping and tax. Please consult the store to determine exact fees. No warranties are made express or implied about the accuracy, timeliness, merit, or value of the information provided. Information subject to change without notice. isbn.nu is not a bookseller, just an information source.