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Bro Uttal has written 2 work(s)
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Cover for 9780060920098 Cover for 9781559942737 Cover for 9780060161804
Total Customer Service: The Ultimate Weapon
cover image for 9780060920098
A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a comprehensive strategy to achieve customer service goals
By William H. Davidow and Bro Uttal
See complete details on each edition (2 editions listed)

Paperback:

9780060920098 | Reprint edition (Harpercollins, October 1, 1990), cover price $13.00 | About this edition: A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a comprehensive strategy to achieve customer service goals

Cassette/Spoken Word:

9781559942737 | Harperaudio, September 1, 1990, cover price $11.00

Total Customer Service: The Ultimate Weapon : A Six Point Plan for Giving Your Business the Competitive Edge in the 1990's
cover image for 9780060161804
A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a comprehensive strategy to achieve customer service goals
By William H. Davidow and Bro Uttal
See complete details on each edition (1 edition listed)

Hardcover:

9780060161804 | Harpercollins, September 1, 1989, cover price $19.95 | About this edition: A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a comprehensive strategy to achieve customer service goals

displaying 1 to 2 | at end