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Total Customer Service: The Ultimate Weapon : A Six Point Plan for Giving Your Business the Competitive Edge in the 1990's
By
William H. Davidow and
Bro Uttal
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Bibliographic Detail
Publisher
Harpercollins
Publication date
September 1, 1989
Binding
Hardcover
Book category
Adult Non-Fiction
ISBN-13
9780060161804
ISBN-10
0060161809
Availability§
Out of Print
Original list price
$19.95
§As reported by publisher
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Summaries and Reviews
Summary
A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a comprehensive strategy to achieve customer service goals
Editions
Hardcover
The price comparison is for this edition
from Harpercollins (September 1, 1989)
9780060161804 | details & prices | List price $19.95
About: A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a comprehensive strategy to achieve customer service goals
About: A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a comprehensive strategy to achieve customer service goals
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