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Joseph A. Michelli has written 14 work(s)
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Cover for 9780071806305 Cover for 9781480595842 Cover for 9781480595828 Cover for 9786071131652 Cover for 9780071749589 Cover for 9781480595897 Cover for 9780071801256 Cover for 9781480595798 Cover for 9780071477840 Cover for 9781933309644 Cover for 9789584501080 Cover for 9781401300616 Cover for 9780739311561
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Product Description: A Wall Street Journal bestsellerWhy are Mercedes-Benz customers so loyal and passionate?  Because the people at Mercedes-Benz are Driven to Delight In his previous bestsellers--The Starbucks Experience, The New Gold Standard, and Prescription for Excellence--Joseph Michelli revealed customer experience practices and strategies of beloved businesses...read more

Hardcover:

9780071806305 | McGraw-Hill, December 8, 2015, cover price $27.00 | About this edition: A Wall Street Journal bestsellerWhy are Mercedes-Benz customers so loyal and passionate?

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Product Description: When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings...read more
By Joseph A. Michelli and Tom Parks (narrator)

CD/Spoken Word:

9781480595842 | Unabridged edition (Brilliance Audio Lib Edn, January 6, 2015), cover price $62.97 | About this edition: When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company.

cover image for 9781480595828
Product Description: When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings...read more
By Joseph A. Michelli and Tom Parks (narrator)

CD/Spoken Word:

9781480595828 | Unabridged edition (Brilliance Audio, January 6, 2015), cover price $19.99 | About this edition: When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company.

cover image for 9786071131652
Product Description: ¡Sé un líder empresarial! Conoce los principios de liderazgo que llevaron a Starbucks a convertirse en una de las marcas más exitosas de la actualidad. Starbucks, la fórmula del éxito, ofrece una perspectiva sobre los principios de liderazgo que impulsaron el resurgimiento de la icónica compañía durante la crisis económica...read more

Paperback:

9786071131652, titled "Starbucks, la fórmula del éxito / Leading the Starbucks Way: 5 Principios Probados Para Crear Sinergia Con Tus Clientes, Tus Productos Y Tu Personal" | Aguilar, July 29, 2014, cover price $15.99 | About this edition: ¡Sé un líder empresarial!

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Product Description: Make every day a WOW day for your customers, your staff―and your bottom line! “In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture...read more

Hardcover:

9780071749589 | McGraw-Hill, September 8, 2011, cover price $25.00 | About this edition: Make every day a WOW day for your customers, your staff―and your bottom line!

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Product Description: ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives...read more

CD/Spoken Word:

9781480595897 | Unabridged edition (Brilliance Audio Lib Edn, August 5, 2014), cover price $59.97 | About this edition: ZAPPOS.

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Product Description: Lead Your Business the Starbucks Way Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C. One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company’s exemplary leadership practices...read more

Hardcover:

9780071801256 | McGraw-Hill, September 3, 2013, cover price $25.00 | About this edition: Lead Your Business the Starbucks Way Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.

cover image for 9781480595798
Product Description: Lead Your Business the Starbucks WayForeword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon―a result of the company’s exemplary leadership practices...read more

CD/Spoken Word:

9781480595798 | Unabridged edition (Brilliance Audio Lib Edn, May 6, 2014), cover price $62.97 | About this edition: Lead Your Business the Starbucks WayForeword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.

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Product Description: With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there — the partners — and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way...read more

Hardcover:

9780071477840 | McGraw-Hill, November 1, 2006, cover price $28.00 | About this edition: WAKE UP AND SMELL THE SUCCESS!

CD/Spoken Word:

9781933309644 | Abridged edition (Amer Media Intl - McGraw Hill audio, September 1, 2007), cover price $28.00 | About this edition: With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there — the partners — and the special experience they create for each customer.

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Product Description: ¿Cómo pudo Starbucks tomar un producto común y corriente como el café y transformarlo en un éxito empresarial extraordinario a nivel mundial? Después de explorar durante 18 meses en el mundo de Starbucks. de escuchar lo que dicen sus directivos y de observar lo que hacen ellos y sus socios...read more

Hardcover:

9789584501080 | Norma S A Editorial, June 30, 2007, cover price $19.95 | About this edition: ¿Cómo pudo Starbucks tomar un producto común y corriente como el café y transformarlo en un éxito empresarial extraordinario a nivel mundial?

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The true story of a small fish market depicted in the best-selling parable 'FISH!' reveals the business principles applied by its owner in the areas of employee morale, customer service, and an aligned workforce.

Hardcover:

9781401300616 | Hachette Books, July 1, 2004, cover price $22.00 | About this edition: The true story of a small fish market depicted in the best-selling parable 'FISH!

CD/Spoken Word:

9780739311561 | Abridged edition (Random House, July 29, 2004), cover price $19.95 | About this edition: The true story of a small fish market depicted in the best-selling parable 'FISH!

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