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Michael A. Aun has written 1 work(s)
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It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-focused
cover image for 9780470907399
Product Description: Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied...read more
By Michael A. Aun and Jeffrey Gitomer (foreword by)
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Hardcover:

9780470907399 | John Wiley & Sons Inc, February 8, 2011, cover price $24.95 | About this edition: Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why.

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