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It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-focused
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Hardcover
from John Wiley & Sons Inc (February 8, 2011)
9780470907399 | details & prices | 235 pages | 6.25 × 9.25 × 1.00 in. | 0.95 lbs | List price $24.95
About: Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why.
About: Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why.