search for books and compare prices
Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System
Price
Store
Arrives
Preparing
Shipping
Jump quickly to results on these stores:
The price is the lowest for any condition, which may be new or used; other conditions may also be available.
Jump down to see edition details for: Hardcover
Bibliographic Detail
Publisher
Jossey-Bass Inc Pub
Publication date
August 1, 2000
Pages
214
Binding
Hardcover
Book category
Adult Non-Fiction
ISBN-13
9780787953102
ISBN-10
0787953105
Dimensions
1.50 by 6.50 by 9.50 in.
Weight
1.05 lbs.
Original list price
$50.00
Amazon.com says people who bought this book also bought:
Enchantment | Leading Change | Improving Your Measurement of Customer Satisfaction | Measuring Customer Satisfaction and Loyalty | Thinking in Systems | The Thank You Economy | Enchantment | Adkar | Customer Loyalty
Enchantment | Leading Change | Improving Your Measurement of Customer Satisfaction | Measuring Customer Satisfaction and Loyalty | Thinking in Systems | The Thank You Economy | Enchantment | Adkar | Customer Loyalty
Summaries and Reviews
(view table of contents)
Amazon.com description: Product Description: A Book in the University of Michigan Business School Series It's a simple equation: no customers equals no profits. So how can a company ensure that its customers enjoy a consistently satisfying experience? In this book, two experts from the University of Michigan Business School lay out a five-stage process that links all of the key measures of customer satisfaction with marketing strategy and product development to guarantee excellent customer service. Johnson and Gustafsson show managers how to break down the organizational barriers that defy great customer service and instead tie together their customer value chain to create a cohesive customer measurement and management system. So, if like most companies, yours has only a fleeting understanding of its relationship with its customers, this book offers the organizational know-how to make and keep them happy.
Editions
Hardcover
The price comparison is for this edition
from Jossey-Bass Inc Pub (August 1, 2000)
9780787953102 | details & prices | 214 pages | 6.50 × 9.50 × 1.50 in. | 1.05 lbs | List price $50.00
About: A Book in the University of Michigan Business School Series It's a simple equation: no customers equals no profits.
About: A Book in the University of Michigan Business School Series It's a simple equation: no customers equals no profits.
Pricing is shown for items sent to or within the U.S., excluding shipping and tax. Please consult the store to determine exact fees. No warranties are made express or implied about the accuracy, timeliness, merit, or value of the information provided. Information subject to change without notice. isbn.nu is not a bookseller, just an information source.