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Customer Loyalty: How to Earn It, How to Keep It
By
Jill Griffin
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Bibliographic Detail
Publisher
Jossey-Bass Inc Pub
Publication date
October 9, 2002
Pages
256
Binding
Paperback
Edition
Rev sub
Book category
Adult Non-Fiction
ISBN-13
9780787963880
ISBN-10
0787963887
Dimensions
1 by 7 by 9 in.
Weight
1.11 lbs.
Original list price
$22.95
Amazon.com says people who bought this book also bought:
Be Our Guest | The Effortless Experience | Improving Customer Satisfaction, Loyalty, and Profit | Measuring Customer Satisfaction and Loyalty | The Thank You Economy | Adkar | Exceptional Service, Exceptional Profit | Soar Selling | Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless
Be Our Guest | The Effortless Experience | Improving Customer Satisfaction, Loyalty, and Profit | Measuring Customer Satisfaction and Loyalty | The Thank You Economy | Adkar | Exceptional Service, Exceptional Profit | Soar Selling | Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless
Summaries and Reviews
(view table of contents)
Editions
Hardcover
from Lexington Books (March 1, 1995)
9780029129777 | details & prices | 242 pages | 6.50 × 9.75 × 1.00 in. | 1.10 lbs | List price $23.00
About: Outlining a six-step process for developing prospective customers into loyal advocates, a guide offers techniques for reaching the stage where customers buy on a steady basis, recommend the product to friends, and resist lower prices from the competition
About: Outlining a six-step process for developing prospective customers into loyal advocates, a guide offers techniques for reaching the stage where customers buy on a steady basis, recommend the product to friends, and resist lower prices from the competition
Paperback
The price comparison is for this edition
Rev sub edition from Jossey-Bass Inc Pub (October 9, 2002)
9780787963880 | details & prices | 256 pages | 7.00 × 9.00 × 1.00 in. | 1.11 lbs | List price $22.95
Reprint edition from Jossey-Bass Inc Pub (June 1, 1997)
9780787908607 | details & prices | 6.75 × 9.00 × 0.75 in. | 0.80 lbs | List price $16.00
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