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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
By Wayne Shepherd; W., Earl Sasser, Jr.; James L. Heskett; Leonard A. Schleisinger
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Unabridged
Book cover for 9781681419657
 
Unabridged edition from Berrett-Koehler on Dreamscape audio (September 14, 2015)
9781681419657 | details & prices | 6.04 × 5.04 × 1.13 in. | List price $39.99