Product Description: In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills...read more

Product Description: Body language matters. From getting a job to getting a pay rise, and from closing a deal to managing the people around you, it makes a big difference. Robert Phipps, one of the world's leading body language experts shows you how to make it work for you...read more

Product Description: Now in full colour, the fifth edition of this best-selling textbook introduces all of the major theories, research findings, principles and concepts in business psychology and organizational behaviour, whilst emphasising their real-life application using relevant examples...read more

Product Description: Now in full colour, the fifth edition of this best-selling textbook introduces all of the major theories, research findings, principles and concepts in business psychology and organizational behaviour, whilst emphasising their real-life application using relevant examples...read more

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Product Description: A collection of original essays developing a Confucian political and legal theory, focusing on South Korea, traditionally the most Confucian East Asian country in its legal, political, and cultural practices.

Product Description: This edited collection presents cutting edge research on the process of identity construction in professional and institutional contexts, from corporate workplaces, to courtrooms, classrooms, and academia. The chapters consider how interactants do identity work and how identity is indexed (often in subtle ways) in workplace discourse...read more

Product Description: The third volume in an acclaimed biennial series showcasing the latest global thinking, research, and practice in the rapidly-evolving field of occupational health psychology. Published in partnership with the European Academy for Occupational Health Psychology (EAOHP) and the Society for Occupational Health Psychology (SOHP) Presents state-of-the-art research along with its implications for real-world practice, with contributions from Europe, North America, Asia, and Australia Topics covered include psychological health during organizational restructuring, immigrant occupational health and well-being, increasing the effectiveness of safety training programs, and the WHO Healthy Workplaces Model Contributors include Fred Leong, Hans de Witte, Eva Demerouti and Sir Michael Marmot...read more

Product Description: Psychopaths are little understood outside of the criminal image. However, as the recent global financial crisis highlighted, the behavior of a small group of managers can potentially bring down the entire western system of business...read more

Product Description: Spanning the history of the island from pre-Columbian times to the present, this new study examines Cuba's political and economic development within the context of its international relations and continuing struggle for self-determination...read more

Product Description: An unavoidable aspect of working life, dealing with difficult people can have a major impact on one's career and well-being. This book, written by a leading expert with years of practical experience, will provide the tools to be able to deal with all types of working relationship...read more

Product Description: This is a practical guide for understanding and dealing with the wide range of characters you meet in your working life.

Product Description: With their 1994 international bestseller, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, the world has changed dramatically: technology designed to bring people closer together has only made it that much harder to avoid "people you can't stand...read more

Focuses on the ten most unwanted types of difficult people in work situations--including the whiner, the sniper, and the know-it-all--and provides strategies for dealing with each type