Product Description: This is an annual publication, designed as an anthology and reference, to keep the people interested in implementing quality management up-to-date with thoughts and ideas in the field. The book includes a selection of articles and chapters from several different current books and periodicals...read more

Product Description: This text brings together and summarizes the state of the distance learning field, so that trainers and HR professionals can easily stay abreast of the dramatic changes taking place. For large goverment, academic and corporate institutions, these technologies are often more cost-effective than using traditional classroom training events to train students or employees spread out over a state or across the country...read more

Product Description: Both anthology and reference, The Quality Yearbook combines original and reprinted articles to discuss current thoughts, ideas, and practices in the field of quality management. With a new section on E-commerce, additional material on Six Sigma, and an updated reference section that includes coverage of recent quality award winners and latest sources of information on quality-related topics, this latest edition supplies perspective on where quality management stands today -- and what the future holds...read more

Product Description: This fifth annual edition of The ASTD Training and Performance Yearbook gives readers the best articles and reference information of the past year from leading training industry periodicals so that trainers can stay current with the changes and cutting-edge thinking in their field...read more

Product Description: The 1997 ASTD Training & Performance Yearbook contains all the best articles and reference information of the year for the training industry. Similar in design and concept to ``The Quality Yearbook'' it is designed to save trainers the trouble of reading dozens of trade periodicals by giving them all the current thinking and the latest changes in their field in a single annual book...read more

Product Description: The perfect companion piece to McGraw-Hill's bestselling The Purchasing Handbook, this anthology keeps purchasing managers current on the latest developments in purchasing and supply. The best of the best from The Journal of Supply Chain Management to mainstream magazines including Forbes and Harvard Business Review combine with original articles written by top practitioners -- plus a comprehensive reference section -- to provide professionals with a one-stop resource for late-breaking developments in this dynamic field...read more

Product Description: This updated 2000 edition helps people keep up to date with the latest new techniques and measurements in the field of quality management. It includes a selection of articles and chapters from several current books and periodicals...read more

Includes sample letters in such categories as sales, marketing, management, public relations, customer service, accounting and finance, and human resources

Product Description: This collection of articles by the foremost experts on Knowledge Management today is a must-have for the bookshelf of anyone interested in or currently practicing Knowledge Management. It contains 40 articles, many appearing here for the first time, covering topics such as knowledge-based strategies, organizational learning, and knowledge tools, techniques, and processes...read more

A collection of advice from customer service experts covers such topics as customer retention, service recovery, and providing customer service on the Internet

Product Description: An annual anthology and reference guide, this book contains articles and chapters from the world's leading experts in quality. It aims to help those interested in implementing quality management to keep up-to-date with the latest trends, techniques and measurements.

Product Description: Here's the easiest way to make sure you read and have the best articles published during the past year in training and human performance improvement. The articles, critically selected from such leading training and industry periodicals as Training Magazine, Training & Development Journal, and HRD Quarterly, cover important topics including strategy issues, training evaluation, on-line training technology and performance improvement...read more

Explains the different types of organizational teams, what to expect at each stage of development, how to deal with conflict, and how to use a proven problem solving procedure

Product Description: Games and other classroom activities can make training more fun, memorable, and effective. Sales Games and Activities for Trainers is the most useful―and complete―collection of games, role-plays, activities, and other skill-building exercises ever collected for increasing the effectiveness of sales training...read more

A guide to writing professional business letters for any situation comes complete with ready-to-use model letters and furnishes valuable tips for those who would like to make their business communications quick and easy. Original. IP.

Product Description: A synopsis of the major trends in the world of quality management, this book includes coverage of teamwork, process improvement, global competition and the virtual office. Each topic is accompanied by a "quality readiness checklist"...read more

Product Description: Book by White, Sarah, Woods, John, Woods, John A.