Product Description: In the spirit of “Teapot Tales: A Collection of Unique Fairy Tales” is this wonderful second volume of short stories to enjoy! With stories to enchant readers of all ages, this collection of pirate and mermaid stories will open your eyes to the magic that can be found under the sea...read more

Product Description: Deliver a better business experience, for every kind of customer A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations...read more