Product Description: Strategy is often seen as complex, difficult, dull and separate from the business when it can be boiled down to a number of straightforward questions that can be readily answered using some good tools. Structured around these key questions, Practical Strategy provides the tools and approaches needed to assess situations and opportunities, analyze the current state of play for a business, set realistic goals and targets and successfully implement a strategy...read more

Product Description: The Strategic Planning Workbook is a practical, eclectic, pragmatic guide to creating a strategic plan. It defines strategic planning as gaining insights about where a company is now, gathering the information that identifies where that company should be in the future and generating the decisions that will bridge that gap...read more

Product Description: * A practical guide to developing a customer service strategy (view table of contents, read Amazon.com's description)

Product Description: Most businesses are founded on just two organizing principles-efficiency and effectiveness. To achieve greater prosperity, businesses need to use a third organizing principle-optimization. This book explains how to identify where value-as much as 20 percent-gets trapped...read more (view table of contents, read Amazon.com's description)

Product Description: Book by Gordon, Gerald L.