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The Customer Service Workbook: Business Enterprise Guide
By Neville Lake; Institute of Directors; Kristin Hickey
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Paperback
Book cover for 9780749437893
 
Pap/cdr edition from Kogan Page Ltd (February 1, 2003)
9780749437893 | details & prices | 256 pages | 6.25 × 9.25 × 0.75 in. | 0.85 lbs | List price $29.95
About: * A practical guide to developing a customer service strategy