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Val Gee has written 4 work(s)
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Paperback:
9780071484725 | McGraw-Hill, May 15, 2007, cover price $17.00 | About this edition: Build stronger relationships with customers through the OPEN Questioning technique By asking four types of questions-Operational, Problem, Effect, and Nail Down-you can address customer needs, find connections, and build the kind of relationships that enable you to close more sales.
Paperback:
9780071467643 | McGraw-Hill, January 15, 2006, cover price $19.00 | About this edition: A powerful approach to help you find your full potential at work and in life Have you ever wondered how much more you could achieve if you could maximize your brain power?
Hardcover:
9780079137739 | McGraw-Hill, March 1, 2000, cover price $126.00 | About this edition: Helps design and deliver a customer service training program.
9780070248151 | McGraw-Hill, January 1, 2000, cover price $55.01 | also contains Violets Are Blue | About this edition: Helps design and deliver a customer service training program.
Paperback:
9780071625791, titled "Super Service: Seven Keys to Delivering Great Customer Service, even When You Don't Feel Like It!, even When They Don't Deserve It!" | 2 exp rev edition (McGraw-Hill, May 4, 2009), cover price $20.00 | About this edition: Donât just give them customer service.
9780070248175 | McGraw-Hill, July 1, 1999, cover price $14.95 | About this edition: Provides guidelines and techniques for successfully coping with customers, minimizing stress, and increasing confidence
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