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The Customer Service Training Tool Kit: 60 Activities for Delivering Super Service to Customers
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Bibliographic Detail
Publisher McGraw-Hill
Publication date January 1, 2000
Binding Hardcover
Book category Adult Non-Fiction
ISBN-13 9780070248151
ISBN-10 007024815X
Original list price $55.01
Summaries and Reviews
Amazon.com description: Product Description: Helps design and deliver a customer service training program. This book contains 60 activities that can be used 'as is' in short sessions or combined to create longer programs tailored to specific needs. It contains reproducible participant handouts, worksheets, questionnaires, and overhead masters.

Editions
Hardcover
Book cover for 9780070248151 Book cover for 9780079137739
 
from McGraw-Hill (March 1, 2000)
9780079137739 | details & prices | 300 pages | 8.75 × 11.50 × 1.00 in. | 2.60 lbs | List price $126.00
About: Helps design and deliver a customer service training program.
The price comparison is for this edition
With James Patterson | from McGraw-Hill (January 1, 2000)
9780070248151 | details & prices | List price $55.01
This edition also contains Violets Are Blue
About: Helps design and deliver a customer service training program.

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