search for books and compare prices
Bo Edvardsson has written 8 work(s)
Search for other authors with the same name
displaying 1 to 8 | at end
show results in order: alphabetically | oldest to newest | newest to oldest
Cover for 9788132110026 Cover for 9780415458535 Cover for 9781860946691 Cover for 9789144015590 Cover for 9780077079499 Cover for 9780669211528
Legends in Marketing
cover image for 9788132110026
By Lawrence A. Crosby (editor), Bo Edvardsson (editor), Raymond P. Fisk (editor), Christian Gronroos and Tore Strandvik (editor)
See complete details on each edition (1 edition listed)

Hardcover:

9788132110026 | Sage Pubns Pvt Ltd, January 15, 2014, cover price $975.00

Values-Based Service for Sustainable Business: Lessons from IKEA
By Bo Edvardsson
See complete details on each edition (1 edition listed)

Paperback:

9780415620390 | Reprint edition (Routledge, March 3, 2011), cover price $54.95

Values-Based Service for Sustainable Business: Lessons from IKEA
cover image for 9780415458535
Product Description: The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values based service for sustainable business...read more
By Bo Edvardsson and Bo Enquist
See complete details on each edition (1 edition listed)

Hardcover:

9780415458535 | 1 edition (Routledge, December 11, 2008), cover price $160.00 | About this edition: The role of values in developing and managing service companies has been under researched in the existing literature - until now.

The Video Game Theory Reader 2: Lessons from Ikea
By Bo Edvardsson and Bo Enquist
See complete details on each edition (1 edition listed)

Miscellaneous:

9780203887707 | 1 edition (Ebrary, October 1, 2009), cover price $103.00

Involving Customers in New Service Development
cover image for 9781860946691
By Bo Edvardsson (editor), Anders Gustafsson (editor), Per Kristensson (editor), Peter Magnusson (editor) and Jonas Matthing (editor)
See complete details on each edition (1 edition listed)

Hardcover:

9781860946691 | Imperial College Pr, November 1, 2006, cover price $140.00

New Service Development and Innovation in the New Economy
cover image for 9789144015590
Product Description: Most companies that want to compete in today's markets try to differentiate thenselves with the innovative services. New Service Development and Innovation in the New Economy focuses on the introduction and development of new competitive services...read more (view table of contents, read Amazon.com's description)
By Bo Edvardsson, Anders Gustafsson, Michael D Johnson and Bodil Sanden
See complete details on each edition (1 edition listed)

Paperback:

9789144015590 | Professional Pub Service, January 1, 2000, cover price $21.50 | About this edition: Most companies that want to compete in today's markets try to differentiate thenselves with the innovative services.

Quality of Service: Making It Really Work
cover image for 9780077079499
Product Description: What does TQM in service really mean? This text focuses on customer orientation as the key to successful business operations. By drawing on work with leading companies world-wide, the authors describe current methods, including a model for customer-service development and service design...read more
By Bo Edvardsson, John Ovretveit and Bertil Thomasson
See complete details on each edition (1 edition listed)

Hardcover:

9780077079499 | McGraw-Hill, December 1, 1994, cover price $34.95 | About this edition: What does TQM in service really mean?

Service Quality: Multidisciplinary and Multinational Perspectives
cover image for 9780669211528
Product Description: To learn more about Rowman & Littlefield titles please visit us at www.rowmanlittlefield.com.
By Stephen Walter Brown, Bo Edvardsson, Evert Gummesson and Bengtove Gustavsson
See complete details on each edition (1 edition listed)

Hardcover:

9780669211528 | Lexington Books, January 1, 1991, cover price $100.00 | About this edition: To learn more about Rowman & Littlefield titles please visit us at www.

displaying 1 to 8 | at end