Problems with costs, quality, productivity and attendance, primarily stem from bad behavioural patterns encouraged within the organization. To prevent and manage these problems, a behavioural approach to managing people is often the most effective. This dynamic textbook illustrates how behaviour analysis theory can be used to alter how people behave in the workplace. It takes a highly practical look at management strategies, showing how managers can identify, measure and analyze undesirable behaviour. Using real life case study examples to show the implementation of effective change strategies, the authors investigate a range of situations from behavioural self-management, to changing the behaviour of large groups.  Topics covered include: history of behavioural theory and psychology traditional approaches to management self-management managing groups organizational level management. Providing a theoretically grounded yet highly practical perspective, this significant textbook is an essential purchase for all those seeking to understand how to manage people and organizations more effectively.

Product Description: Everything you need to design, implement, and manage a successful QFD program The QFD Handbook is a total how-to guide for companies planning to initiate a QFD program as well as those that already have one in place. Over the course of 23 contributed chapters, organized according to subject area, this book tutors managers and engineers in basic and advanced QFD principles and practices...read more (view table of contents, read Amazon.com's description)

Product Description: A young girl talks about the many things God created--and their colors. Each section ends with the affirmation "And God made me a beautiful brown!" This book is designed to help African American children develop a healthy racial self-esteem as they face situations where people reject them because of their skin color...read more

Product Description: Is there such a thing as an entre/intrapreneurial type? This is not another book about the mythical 'rags to riches' stories of struggling entrepreneurs; rather it is an in-depth study that distinguishes between the traits of two equally important business elites: independent entrepreneurs, such as Eddy Shah and Gerald Ronson, and the new breed of corporate 'intrapreneurs' who head such firms as W...read more

Product Description: Jesus' birth, His boyhood in Galilee, and His adult ministry are retold in seven stories ending with the triumphal entry into Jerusalem. These stories show the many ways Jesus reflects God's love for everyone, through the life He lived and the stories He told...read more

Product Description: Book by Carney, Mary Lou

Skits, plays, riddles, puppet jokes, are provided for young people who want to make others laugh on rainy days or other occasions