Product Description: All organizations want to increase productivity, profits, and market share through quality improvement. "The Service/Quality Solution" presents a service management approach to building competitive advantage and surviving the pressures within today's marketplace...read more

Product Description: The book aims to review knowledge on the disorders of eating behaviour and body composition in some of the non-primate higher animals and to relate these to similar conditions in humans. With advances in understanding the nature of these disorders and their biological basis, it seems timely to assess what cross-species comparisons can tell us about the general underlying factors at work...read more (view table of contents, read Amazon.com's description)

Product Description: This exciting new textbook provides exceptional coverage of the essential topics taught in a modern operations management course. It's highly current coverage includes contemporary and relevant service theory and applications, and appropriate manufacturing applications and theory are included where relevant...read more