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The Service/Quality Solution: Using Management to Gain Competitive Advantage
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Bibliographic Detail
Publisher
Asq Pr
Publication date
January 1, 1994
Binding
Hardcover
Book category
Adult Non-Fiction
ISBN-13
9781556237539
ISBN-10
1556237537
Dimensions
1.25 by 6.50 by 9.50 in.
Weight
1.35 lbs.
Availability§
Out of Print
Original list price
$40.00
Subjects
§As reported by publisher
Summaries and Reviews
Amazon.com description: Product Description: All organizations want to increase productivity, profits, and market share through quality improvement. "The Service/Quality Solution" presents a service management approach to building competitive advantage and surviving the pressures within today's marketplace. This book shows readers how to "think service management", to make more strategic decisions and develop effective approaches to data analysis and performance measurement. It helps readers shift from a "product producing" to a "service providing" perspective.
Editions
Hardcover
The price comparison is for this edition
from Asq Pr (January 1, 1994)
9781556237539 | details & prices | 6.50 × 9.50 × 1.25 in. | 1.35 lbs | List price $40.00
About: All organizations want to increase productivity, profits, and market share through quality improvement.
About: All organizations want to increase productivity, profits, and market share through quality improvement.
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