Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.

Not long ago total quality was just a buzzword. Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of the key principles of total quality and links those concepts to traditional management practices and organizational models in management theory. This book has three objectives: 1) to familiarize readers with the basic principles and methods associated with total quality management; 2) to show readers how these principles and methods have been put into effect in a variety of organizations; and, 3) to illustrate the relationship between total quality principles and the theories and models studied in management courses.

Product Description: This exciting new textbook provides exceptional coverage of the essential topics taught in a modern operations management course. It's highly current coverage includes contemporary and relevant service theory and applications, and appropriate manufacturing applications and theory are included where relevant...read more

Product Description: Raturi's Princples of Operations Management is an abbreviated operations management text aimed specifically at the 4 to 10 week long MBA-level OM course.

This concise text covers the basic concepts of business statistics and data analysis in a contemporary spreadsheet environment. The author emphasizes practical applications of the approaches to business decision making. Some of the text highlights include: *Concise approach-This book integrates fundamental concepts of business statistics and decision-making in eight chapters. The author takes a practical, nonmathematical approach. *Practical applications-A comprehensive database, using marketing, finance, and production data, is used throughout the text to give students hands-on experience in analyzing data for practical decisions. *Spreadsheet emphasis-The emphasis is on using spreadsheets for data analysis and decision modeling. The book features Excel and the Excel add-ins: PHStat and the student edition of Crystal Ball Professional 2000. About the CD-ROM EVERY NEW COPY OF THIS TEXTBOOK IS PACKAGED WITH A CD-ROM CONTAINING SOFTWARE ESSENTIAL FOR THIS COURSE: *PHStat2-Spreadsheet add-in for statistics *Crystal Ball-Spreadsheet add-in for simulation and risk analysis This free CD-ROM also contains all of the Excel files required for many of the examples in this text. (view table of contents)

Product Description: Soundly structured and highly practical, this informative guide introduces users to the concepts, methodologies, and applications of simulation in business, using easy-to-apply Microsoft Excel spreadsheets as the principal means to illustrate simulation modeling concepts, computational issues, and analysis of results...read more (view table of contents, read Amazon.com's description)