| 3 edition (Prentice Hall, June 15, 2008), cover price $138.60 | About this edition:
* Written specifically to better serve the needs of students on services-orientated operations management courses.
| 2 edition (Prentice Hall, March 14, 2005), cover price $90.90 | About this edition:
Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area.
| 2 edition (Prentice Hall, March 14, 2005), cover price $0.02